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- Tasks: Coordinate customer service and manage orders in a busy manufacturing environment.
- Company: Join a thriving international food manufacturer with a friendly team in Holt.
- Benefits: Enjoy a supportive work culture with opportunities for growth and development.
- Why this job: Be part of a successful team making a real impact in the food industry.
- Qualifications: Experience in customer service or order desk roles is essential; strong IT skills required.
- Other info: This is a 12-month maternity cover position, Monday to Friday, 8.30am to 5.00pm.
The predicted salary is between 30000 - 42000 £ per year.
Our client is a very successful international food related manufacturer with over 20factories in Europe and China.The UK side of the business in Holt is exceptionally busy and employs a friendly and loyal team of around 15 where product is manufactured and distributed from their excellent manufacturing facility.The company has been \’flying high\’ in the last few years, with substantial year on year growth and is now investing considerable sums into new equipment to further improve their processA minimum 12 month maternity contract has arisen for an Order Desk & Customer Service Co-ordinator to join the team of 3 to provide a point of contact for all incoming customers.You will be responsible for the complete customer service experience including customer and supplier contact & enquiries, orders, invoicing, I.T & administration, quality system management, ordering raw materials and stock management.We are looking for candidates who have proven experience working on an order desk or customer service department either from a wholesale, production or manufacturing environment.You be able to demonstrate excellent I.T skills, fantastic customer care experiences and be pro-active in nature.Monday to Friday – 8.30am to 5.00pmSalary to suit experien…
Order Desk & Customer Service Co-ordinator employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Desk & Customer Service Co-ordinator
✨Tip Number 1
Familiarise yourself with the food manufacturing industry. Understanding the specific challenges and trends in this sector can help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your IT skills, especially those related to order management systems and customer service software. Being able to showcase your proficiency in these tools will give you an edge over other candidates.
✨Tip Number 3
Prepare examples of your previous customer service experiences, particularly in a fast-paced environment. Highlighting specific situations where you resolved issues or improved customer satisfaction can make a strong impression.
✨Tip Number 4
Network with professionals in the food manufacturing sector. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the position.
We think you need these skills to ace Order Desk & Customer Service Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and order desk roles. Emphasise any specific skills related to the food manufacturing industry, as well as your IT proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive nature. Mention specific examples from your previous roles that demonstrate your ability to manage customer enquiries and orders effectively.
Highlight Relevant Skills: In your application, clearly outline your IT skills and any experience with quality system management or stock management. This will show that you understand the requirements of the role and can hit the ground running.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at Click To Hired
✨Showcase Your Customer Service Skills
Since the role involves providing a complete customer service experience, be prepared to discuss specific examples of how you've handled customer inquiries and resolved issues in the past. Highlight your ability to maintain a positive attitude even in challenging situations.
✨Demonstrate Your IT Proficiency
The job requires excellent IT skills, so make sure to mention any relevant software or systems you are familiar with. If possible, provide examples of how you've used technology to improve processes or enhance customer interactions.
✨Understand the Industry
Familiarise yourself with the food manufacturing industry and the specific challenges it faces. This knowledge will not only impress the interviewers but also help you articulate how you can contribute to their success.
✨Be Proactive in Your Approach
The company is looking for someone who is proactive. Prepare to discuss instances where you took the initiative to solve problems or improve processes in your previous roles. This will demonstrate your suitability for the fast-paced environment.
