Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operations and support functions to ensure exceptional service delivery.
- Company: Join a dynamic HVAC Maintenance organisation focused on innovation and growth.
- Benefits: Enjoy a pathway to leadership, competitive salary, and a supportive work culture.
- Why this job: Shape the future of the business while fostering a high-performance team environment.
- Qualifications: Proven operational experience with strong leadership and performance management skills.
- Other info: This role offers a succession pathway for future divisional leadership.
The predicted salary is between 72000 - 108000 £ per year.
My client is seeking an innovative, resilient, and collaborative operational leader to take on the role of Head of Operations for this M&E hard services-led HVAC Maintenance organisation. This position involves overseeing service delivery, engineering operations, and central support functions, including the Helpdesk and administration. This role is critical to driving day-to-day performance, building future capability, and helping shape the long-term direction of the business. Reporting to the MD, this role is a succession pathway for future divisional leadership. The right candidate will combine hands-on operational experience with an evident ability to embed structure, performance standards, and a culture of accountability. You will be pivotal in enabling sustainable growth, delivering results, and ensuring they remain a great workplace.
Key Responsibilities would be:
- Lead all operational, service, and support functions — including field delivery, Helpdesk, and small works — to deliver exceptional client outcomes and commercial performance.
- Ensure all contracts are staffed by fully competent and accountable teams, with a personal focus on appointing and developing Contract Managers and team leads.
- Embed a high-performance culture grounded in clear KPIs.
Operations Director employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director
✨Tip Number 1
Network with professionals in the HVAC and M&E sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues or mentors who can provide insights into the company culture and operational challenges.
✨Tip Number 2
Research the latest trends and technologies in HVAC maintenance and operations. Being knowledgeable about innovations in the field will not only impress during interviews but also demonstrate your commitment to driving performance and growth.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams to achieve high performance in previous roles. Highlight your experience in embedding KPIs and fostering a culture of accountability, as these are crucial for the Operations Director position.
✨Tip Number 4
Familiarise yourself with the company's mission and values. Tailor your conversations to reflect how your leadership style aligns with their goals, particularly in terms of sustainable growth and creating a great workplace.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant operational leadership experience, particularly in service delivery and team management. Use specific examples that demonstrate your ability to drive performance and embed a culture of accountability.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and how your hands-on experience aligns with the company's goals. Mention your understanding of the HVAC maintenance sector and your vision for driving sustainable growth.
Highlight Key Achievements: When detailing your work history, focus on quantifiable achievements that showcase your leadership skills and operational improvements. Use metrics to illustrate how you have previously enhanced performance standards and client outcomes.
Prepare for Interviews: Anticipate questions related to operational challenges and your approach to team leadership. Be ready to discuss how you would implement KPIs and foster a high-performance culture within the organisation.
How to prepare for a job interview at Click To Hired
✨Showcase Your Leadership Experience
As an Operations Director, you'll need to demonstrate your ability to lead teams effectively. Prepare specific examples of how you've successfully managed teams in the past, focusing on your approach to developing team members and driving performance.
✨Understand the Business Model
Familiarise yourself with the company's operations, particularly in HVAC maintenance and M&E services. Being able to discuss their business model and how you can contribute to their success will show your genuine interest and strategic thinking.
✨Emphasise Your Problem-Solving Skills
Operational roles often involve tackling unexpected challenges. Be ready to discuss situations where you've identified problems and implemented effective solutions, highlighting your resilience and innovative thinking.
✨Prepare for Cultural Fit Questions
The company values a culture of accountability and high performance. Think about how your personal values align with this and prepare to discuss how you would foster such a culture within your teams.
