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For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is smooth and enjoyable.
- Company: Treehouse Hotels is a vibrant brand focused on exceptional guest experiences.
- Benefits: Enjoy flexible hours, a supportive team environment, and opportunities for growth.
- Why this job: Join a dynamic team where your service skills shine and make a real impact.
- Qualifications: Must have 2 years of experience in customer service and a passion for hospitality.
- Other info: Perfect for night owls who love meeting new people!
The predicted salary is between 24000 - 36000 £ per year.
Grow with us... The Front Office team at Treehouse Hotels are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self.
We are currently searching for a warm, welcoming, articulate Nights Front Office Attendant to ensure that every guest's experience is personable, relaxing and effortless at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat.
About You:
- Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience.
- Experience in guest or customer service.
- A team player, hard worker, multi-tasker, and detail oriented.
Nights Front Office Attendant employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Front Office Attendant
✨Tip Number 1
Familiarise yourself with Treehouse Hotels' brand values and mission. Understanding what makes them unique will help you convey your passion for their service during the interview.
✨Tip Number 2
Prepare to share specific examples from your previous experience that highlight your customer service skills. Think of situations where you went above and beyond for a guest, as this will demonstrate your commitment to exceptional service.
✨Tip Number 3
Practice your communication skills, especially in a warm and welcoming tone. As a Nights Front Office Attendant, you'll need to make guests feel at ease, so showcasing your ability to connect with people is crucial.
✨Tip Number 4
Research common challenges faced by front office staff during night shifts. Being prepared to discuss how you would handle these situations can set you apart as a proactive candidate who understands the role's demands.
We think you need these skills to ace Nights Front Office Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel operations and guest service. Emphasise any roles where you provided exceptional customer service, as this is crucial for the Nights Front Office Attendant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create a welcoming atmosphere. Mention specific experiences that demonstrate your skills in multi-tasking and attention to detail.
Highlight Soft Skills: In your application, focus on soft skills such as communication, teamwork, and problem-solving. These are essential for a role that involves direct interaction with guests and working alongside a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for the role.
How to prepare for a job interview at Click To Hired
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for providing excellent guest service. Share specific examples from your previous experience where you went above and beyond to ensure a guest's satisfaction.
✨Demonstrate Your Team Spirit
Highlight your ability to work well in a team. Discuss how you've collaborated with colleagues in the past to create a welcoming environment, as teamwork is crucial in a front office role.
✨Prepare for Common Scenarios
Think about common situations you might encounter as a Nights Front Office Attendant, such as handling guest complaints or managing check-ins during busy periods. Be ready to discuss how you would handle these scenarios effectively.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the hotel's culture, values, and expectations for the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
