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- Tasks: Manage customer enquiries and ensure a smooth letting process for new tenants.
- Company: Join Stonewater, a leading housing provider dedicated to creating homes and communities.
- Benefits: Enjoy flexible home working, a supportive team environment, and opportunities for career growth.
- Why this job: Make a real impact by helping families find their forever homes in a rewarding role.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: This is not a sales role; it's all about delivering exceptional customer experiences.
The predicted salary is between 28800 - 43200 £ per year.
Home Based, within a commutable distance of Bristol or Dudley. Here at Stonewater, we are seeking a Lettings Officer to join our Lettings team! This role is all about customer service and delivering an excellent experience for both our outgoing and incoming customers.
This isn't a call centre or sales role; it's about delivering a positive customer experience to our customers and maximising Stonewater's income through efficient management of our exit process and voids works on our homes, as well being the first step in welcoming and onboarding new customers to Stonewater through the letting of homes.
Working well on your own initiative with a dedicated case load as well as part of a team, you will be responsible for responding to a variety of enquiries covering the process from key to key. Dependent on whether you are working on our empty homes or lettings side, the tasks may vary, but include:
- Handling tenancy terminations
- Scheduling of works to empty homes
- Contractor management
- After care
- Advertising of our homes
- Customer applications
- Virtual sign-ups
- Support with ensuring tenancy sustainment
So, whether you are looking to pursue a career in housing or have worked in the sector for many years and want to feel the buzz of helping families find their forever home, this could be the perfect opportunity!
Lettings Officer employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Officer
✨Tip Number 1
Familiarise yourself with the local housing market in Bristol and Dudley. Understanding the area will help you engage with potential customers more effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and may even lead to referrals for the Lettings Officer position.
✨Tip Number 3
Showcase your customer service skills in any interactions you have related to the job. Whether it's through social media or networking events, demonstrating your commitment to excellent customer experiences can set you apart from other candidates.
✨Tip Number 4
Research Stonewater's values and mission. Tailoring your conversations and any informal discussions to reflect how your personal values align with theirs can make a strong impression and show your genuine interest in the role.
We think you need these skills to ace Lettings Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Lettings Officer position. Tailor your application to highlight your relevant experience in customer service and property management.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, handling enquiries, and managing processes. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver excellent customer experiences.
Write a Compelling Cover Letter: In your cover letter, express your passion for helping customers find homes and your understanding of the lettings process. Mention specific examples from your past work that showcase your initiative and teamwork skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Lettings Officer role.
How to prepare for a job interview at Click To Hired
✨Understand the Role
Make sure you have a clear understanding of what a Lettings Officer does. Familiarise yourself with the responsibilities mentioned in the job description, such as managing tenancy terminations and handling customer enquiries. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences where you delivered excellent customer service. Highlight how you resolved issues or improved customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Initiative
The job requires working independently as well as part of a team. Be ready to discuss situations where you took the initiative to solve problems or improve processes. This will show that you can manage your own case load effectively while also being a team player.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the Lettings team faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
