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For Companies At a Glance
- Tasks: Assist tenants with vacating homes and manage the relet process.
- Company: Join a leading Housing Association making a difference in Oxford.
- Benefits: Enjoy a full-time role with opportunities for growth and community impact.
- Why this job: Make a real impact in a fast-paced, customer-focused environment.
- Qualifications: Experience in housing or lettings roles with strong customer service skills required.
- Other info: Temporary position with potential for future opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Join a leading Housing Association in Oxford supporting social housing tenants through the lettings and relet process. This is a fantastic opportunity to make an impact in a customer-focused, fast-paced environment.
THE ROLE
We’re looking for a Lettings Co-ordinator to assist tenants in vacating their homes and support internal transfers within social housing.
Key responsibilities include:
- Providing housing options in line with policies, procedures, and nomination agreements
- Managing all admin duties related to the relet process
- Keeping accurate records throughout the void process
- Building strong working relationships with internal and external stakeholders
- Supporting colleagues by covering other patches when needed
- Responding to customer queries quickly and effectively
- Liaising with Local Authorities, contractors, and residents
THE CANDIDATE
The ideal candidate will have experience working in a lettings, housing, or allocations-based role and be confident in delivering excellent customer service.
Key requirements include:
- Previous experience in a customer-focused housing role
- Understanding of Choice Based Lettings and the social housing sector
- Knowledge of Government legislation on homelessness and lettings
- Ability to manage workloads and meet deadlines
- Strong communication skills and a proactive approach to problem solving
THE CONTRACT
Working Hours: 9am – 5pm
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Coordinator
✨Tip Number 1
Familiarise yourself with the local housing market and social housing policies in Oxford. Understanding the specific challenges and opportunities in this area will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with lettings or social housing. Attend local events or join online forums to connect with others and gain insights that could give you an edge.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed customer queries or resolved issues. Highlighting your problem-solving skills and customer service experience will be crucial in showcasing your fit for the role.
✨Tip Number 4
Research the Housing Association's values and mission. Tailoring your conversation to align with their goals during interviews can show your genuine interest and commitment to their cause.
We think you need these skills to ace Lettings Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Lettings Coordinator position. Tailor your application to highlight relevant experience in lettings, housing, or customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved customer service, housing allocations, or lettings. Use specific examples to demonstrate your understanding of the social housing sector and your ability to manage workloads effectively.
Showcase Communication Skills: Since strong communication skills are essential for this role, make sure to illustrate your ability to liaise with various stakeholders. Mention any experiences where you successfully resolved customer queries or built relationships with colleagues and external partners.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Click To Hired
✨Show Your Customer Service Skills
As a Lettings Coordinator, you'll be working closely with tenants and stakeholders. Be prepared to share examples of how you've provided excellent customer service in previous roles, highlighting your ability to handle queries effectively.
✨Demonstrate Your Knowledge of the Sector
Familiarise yourself with the social housing sector, particularly around Choice Based Lettings and relevant government legislation. Being able to discuss these topics confidently will show your commitment and understanding of the role.
✨Highlight Your Organisational Skills
The role involves managing various administrative duties and keeping accurate records. Prepare to discuss how you manage your workload and meet deadlines, perhaps by sharing specific tools or methods you use to stay organised.
✨Build Rapport with Interviewers
Since building strong relationships is key in this role, practice engaging with your interviewers. Use their names, maintain eye contact, and show genuine interest in their questions to create a positive impression.
