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- Tasks: Coordinate and monitor Change & Release Management activities daily.
- Company: Join a dynamic team focused on IT service management excellence.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a culture that values innovation and teamwork while making a real impact.
- Qualifications: Experience in Change and/or Release Management is essential.
- Other info: Opportunity to lead meetings and collaborate with multiple teams.
The predicted salary is between 36000 - 60000 £ per year.
You will coordinate and monitor the Change & Release Management day-to-day administrative activities, providing governance and ensuring compliance and adherence to all associated processes.
Key responsibilities:
- Ensuring Changes and Releases are governed and controlled across all environments according to process.
- Ensure that appropriate actions have been planned to minimise both the risk of failure and the impact on customers and systems during changes or Releases.
- Create and provide accurate reporting on KPI's to all relevant stakeholders and perform reporting trend analysis.
- Review and update the Continuous Service Improvement Plan.
- Perform Post Implementation Reviews to implement corrective actions to prevent failed and unauthorised Changes.
- Assist with creating, developing, testing, and maintaining the process, procedures, tools, and templates.
- Chairing and participating in meetings such as CAB and Change Planning.
- Assist with co-ordination on software Releases where multiple teams are involved.
- Provide Change & Release training and assistance to users.
- Assist the Change & Release Lead with regular audits of the process.
- Deputise for the Change & Release Lead.
Qualifications:
We are looking for someone with Change and/or Release Management experience.
ITSM Change & Release Analyst employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Change & Release Analyst
✨Tip Number 1
Familiarise yourself with ITIL frameworks, especially focusing on Change and Release Management. Understanding these processes will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the ITSM field through platforms like LinkedIn. Engaging with industry experts can provide insights into best practices and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed changes or releases in past roles. Highlighting your hands-on experience will show that you can handle the responsibilities outlined in the job description.
✨Tip Number 4
Stay updated on the latest tools and technologies used in Change and Release Management. Being knowledgeable about current trends can set you apart from other candidates and show your proactive approach.
We think you need these skills to ace ITSM Change & Release Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the ITSM Change & Release Analyst position. Tailor your application to highlight relevant experience in Change and Release Management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles related to Change and Release Management. Provide specific examples of how you have ensured compliance, minimised risks, and contributed to process improvements.
Showcase Analytical Skills: Since the role involves reporting on KPIs and trend analysis, include any experience you have with data analysis or reporting tools. Mention specific metrics you have tracked and how they influenced decision-making.
Prepare for Interviews: If selected for an interview, be ready to discuss your approach to Change and Release processes. Prepare examples of past challenges you've faced and how you resolved them, as well as your experience in chairing meetings and collaborating with multiple teams.
How to prepare for a job interview at Click To Hired
✨Understand Change & Release Management
Make sure you have a solid grasp of Change and Release Management principles. Familiarise yourself with the processes, tools, and best practices that are commonly used in the industry. This will help you demonstrate your expertise and show that you're ready to take on the responsibilities outlined in the job description.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios related to Change and Release Management. Prepare examples from your past experience where you successfully managed changes or releases, highlighting how you minimised risks and ensured compliance. This will showcase your problem-solving skills and practical knowledge.
✨Show Your Analytical Skills
Since the role involves reporting on KPIs and performing trend analysis, be ready to discuss your analytical skills. Bring examples of how you've used data to drive improvements in previous roles. This will demonstrate your ability to provide valuable insights and contribute to continuous service improvement.
✨Emphasise Team Collaboration
The job requires coordination with multiple teams, so highlight your teamwork and communication skills. Be prepared to discuss how you've effectively collaborated with others in past projects, especially in meetings like CAB or Change Planning. This will show that you can work well in a team-oriented environment.
