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- Tasks: Lead a dynamic helpdesk team, ensuring top-notch support and efficient issue resolution.
- Company: Join a forward-thinking Managed Service Provider in Sheffield that values its employees.
- Benefits: Enjoy 25 days holiday, hybrid working, private healthcare, and a profit bonus scheme.
- Why this job: Be part of a thriving business where your leadership can drive real service improvements.
- Qualifications: Must have MSP experience and strong technical skills in Windows Server and networking technologies.
- Other info: This role offers opportunities for vendor certifications and personal growth.
The predicted salary is between 30000 - 35000 £ per year.
Location: Sheffield, South Yorkshire
Salary: £30,000 - £35,000 PLUS 25 Days Holiday (Rising With Service), Vendor Certifications, Private Pension, Private Healthcare, Profit Bonus Scheme, Hybrid Working
We are looking for an IT Service Desk Team Leader to join a forward thinking, innovative Managed Service Provider (MSP) in Sheffield. This is a great opportunity for someone with strong technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality support for clients. This is a unique opportunity to join a thriving business, where employees are valued!
Responsibilities:
- Lead and mentor the helpdesk team, ensuring efficient issue resolution
- Act as an escalation point for complex technical issues
- Oversee daily operations of the helpdesk and maintain SLAs
- Provide hands-on technical support both remotely and onsite when required
- Manage ticketing systems and drive process improvements
- Assist with onboarding new clients and implementing IT solutions
- Maintain documentation and ensure compliance with IT policies
Requirements:
- Experience in an MSP environment is essential
- Strong knowledge of Windows Server, Microsoft 365, and Entra ID
- Experience with networking technologies (firewalls, switches, VPNs)
- Familiarity with virtualization (VMware, Hyper-V)
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
IT Service Desk Team Leader employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in IT service management. Being knowledgeable about tools like ticketing systems and remote support software will show that you're proactive and ready to lead.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams or projects in the past. This will demonstrate your capability to mentor and guide a helpdesk team effectively.
✨Tip Number 3
Network with professionals in the Managed Service Provider (MSP) sector. Attend local tech meetups or online forums to connect with others in the industry, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for potential interview questions by practising your responses to scenarios involving complex technical issues. Being able to articulate your problem-solving process will set you apart as a strong candidate for this role.
We think you need these skills to ace IT Service Desk Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service management, particularly in an MSP environment. Emphasise your leadership skills and any specific technical expertise related to Windows Server, Microsoft 365, and networking technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for leading a helpdesk team. Mention specific examples of how you've driven service improvements or resolved complex technical issues in the past.
Highlight Relevant Certifications: If you have any vendor certifications or relevant qualifications, be sure to mention them in your application. This can set you apart from other candidates and demonstrate your commitment to professional development.
Showcase Soft Skills: In addition to technical skills, highlight your soft skills such as communication, problem-solving, and teamwork. These are crucial for a leadership role in managing a helpdesk team and ensuring high-quality support for clients.
How to prepare for a job interview at Click To Hired
✨Showcase Your Leadership Skills
As an IT Service Desk Team Leader, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to resolving conflicts and driving service improvements.
✨Highlight Technical Expertise
Make sure to discuss your strong technical knowledge, especially in areas like Windows Server, Microsoft 365, and networking technologies. Be ready to answer technical questions and provide insights into how you've applied this knowledge in previous roles.
✨Understand the Company Culture
Research the Managed Service Provider's culture and values. Be prepared to explain why you want to work for them specifically and how your personal values align with theirs. This shows that you're genuinely interested in being part of their team.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company's goals, team dynamics, and expectations for the role. This not only shows your interest but also helps you assess if the company is the right fit for you.
