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- Tasks: Lead IT service delivery, ensuring alignment with business needs and SLAs.
- Company: Join a leading company in Milton Keynes focused on IT excellence.
- Benefits: Enjoy competitive pay, potential remote work, and opportunities for professional growth.
- Why this job: Be the vital link between IT and business, driving improvements and user satisfaction.
- Qualifications: ITIL certification required; experience in IT service delivery and vendor management essential.
- Other info: Opportunity to enhance your skills in a dynamic and supportive environment.
The predicted salary is between 48000 - 72000 £ per year.
IT Service Delivery Manager required by my leading Milton Keynes client. This is a key role where you will be the bridge between IT and the Business and be responsible for the end-to-end delivery of IT services across the organisation, ensuring they meet business needs and align with service level agreements (SLAs).
This role bridges the gap between IT and business functions, overseeing all IT service operations, ensuring high-quality service standards, and driving continuous service improvements. The SDM plays a pivotal role in managing licensing, IT supplier performance, and consolidated reporting across all IT service providers, ensuring compliance with regulatory and contractual obligations.
A key objective is to optimise service efficiency, maintain cost-effective solutions, and improve user experience while supporting business objectives.
You: You must have sound experience within an IT Service delivery role and be comfortable dealing with suppliers, licensing and stakeholder engagement.
- ITIL certification: ITIL v3 or ITIL 4 certification is essential for this role
- Experience managing software licensing compliance and IT vendor contracts.
- Ability to analyse service performance data and present actionable insights to leadership.
- Excellent problem-solving and decision-making skills.
- Strong communication and relationship management abilities.
IT Service Delivery Manager employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL frameworks, especially ITIL v3 and ITIL 4, as these are essential for the role. Consider joining online forums or local meetups to discuss best practices and gain insights from other professionals in the field.
✨Tip Number 2
Build a strong understanding of service level agreements (SLAs) and how they impact business operations. You could even create a mock SLA document to demonstrate your knowledge during interviews.
✨Tip Number 3
Network with professionals in the IT service delivery space, particularly those who have experience with supplier management and licensing compliance. LinkedIn is a great platform for this; consider reaching out to individuals in similar roles.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved service efficiency or user experience in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
We think you need these skills to ace IT Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service delivery, particularly your work with suppliers and licensing. Use specific examples that demonstrate your ability to bridge the gap between IT and business functions.
Craft a Compelling Cover Letter: In your cover letter, emphasise your ITIL certification and how it has equipped you to manage service operations effectively. Discuss your problem-solving skills and provide examples of how you've improved service efficiency in previous roles.
Highlight Relevant Experience: When detailing your work history, focus on roles where you managed IT service delivery, vendor contracts, and compliance. Use metrics to showcase your achievements, such as improvements in service levels or cost savings.
Showcase Communication Skills: Since strong communication is key for this role, include examples of how you've successfully engaged with stakeholders and presented insights to leadership. This will demonstrate your relationship management abilities.
How to prepare for a job interview at Click To Hired
✨Showcase Your ITIL Knowledge
Make sure to highlight your ITIL v3 or ITIL 4 certification during the interview. Be prepared to discuss how you've applied ITIL principles in previous roles, particularly in service delivery and continuous improvement.
✨Demonstrate Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with stakeholders in past positions. Discuss specific situations where you managed expectations and built strong relationships, as this is crucial for bridging the gap between IT and business functions.
✨Present Data-Driven Insights
Since analysing service performance data is key for this role, come equipped with examples of how you've used data to drive decisions. Be ready to explain how you presented these insights to leadership and the impact they had on service delivery.
✨Problem-Solving Scenarios
Expect to be asked about your problem-solving abilities. Prepare a few scenarios where you faced challenges in IT service delivery, detailing the steps you took to resolve them and the outcomes achieved. This will demonstrate your decision-making skills effectively.
