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For Companies At a Glance
- Tasks: Lead IT service delivery, ensuring alignment with business needs and SLAs.
- Company: Join a leading company in Milton Keynes focused on IT excellence.
- Benefits: Enjoy competitive pay, opportunities for growth, and a collaborative work environment.
- Why this job: Be the vital link between IT and business, driving improvements and user satisfaction.
- Qualifications: ITIL certification and experience in IT service delivery are essential.
- Other info: Ideal for those who thrive in dynamic environments and love problem-solving.
The predicted salary is between 48000 - 72000 £ per year.
IT Service Delivery Manager required by my leading Milton Keynes client. This is a key role where you will be the bridge between IT and the Business and be responsible for the end-to-end delivery of IT services across the organisation, ensuring they meet business needs and align with service level agreements (SLAs).
This role bridges the gap between IT and business functions, overseeing all IT service operations, ensuring high-quality service standards, and driving continuous service improvements. The SDM plays a pivotal role in managing licensing, IT supplier performance, and consolidated reporting across all IT service providers, ensuring compliance with regulatory and contractual obligations.
A key objective is to optimise service efficiency, maintain cost-effective solutions, and improve user experience while supporting business objectives.
You: You must have sound experience within an IT Service delivery role and be comfortable dealing with suppliers, licensing and stakeholder engagement.
- ITIL certification: ITIL v3 or ITIL 4 certification is essential for this role
- Experience managing software licensing compliance and IT vendor contracts.
- Ability to analyse service performance data and present actionable insights to leadership.
- Excellent problem-solving and decision-making skills.
- Strong communication and relationship management abilities.
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL frameworks, especially ITIL v3 and ITIL 4, as these are essential for the role. Consider joining online forums or local meetups to discuss best practices and trends in IT service delivery.
✨Tip Number 2
Network with professionals in the IT service management field. Attend industry events or webinars where you can connect with potential colleagues or mentors who can provide insights into the role and the company culture.
✨Tip Number 3
Brush up on your data analysis skills, as you'll need to present actionable insights from service performance data. Tools like Excel or specific data visualisation software can be beneficial, so consider taking a short course if you're not already proficient.
✨Tip Number 4
Prepare to discuss your experience with supplier management and licensing compliance in detail. Think of specific examples where you've successfully navigated challenges in these areas, as this will demonstrate your capability to handle the responsibilities of the role.
We think you need these skills to ace IT Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service delivery, supplier management, and stakeholder engagement. Use specific examples that demonstrate your ability to meet business needs and align with SLAs.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the IT Service Delivery Manager role. Mention your ITIL certification and how your skills in managing software licensing compliance and vendor contracts will benefit the company.
Showcase Problem-Solving Skills: Provide examples of how you've successfully solved problems in previous roles. Highlight your decision-making process and the positive outcomes that resulted from your actions.
Highlight Communication Abilities: Emphasise your strong communication and relationship management skills. Discuss how you've effectively engaged with stakeholders and improved user experience in past positions.
How to prepare for a job interview at Click To Hired
✨Showcase Your ITIL Knowledge
Make sure to highlight your ITIL v3 or ITIL 4 certification during the interview. Be prepared to discuss how you've applied ITIL principles in previous roles, particularly in service delivery and continuous improvement.
✨Demonstrate Stakeholder Engagement Skills
Since this role involves bridging IT and business functions, share specific examples of how you've successfully engaged with stakeholders in the past. Discuss your approach to managing relationships and ensuring that IT services align with business needs.
✨Prepare for Licensing and Vendor Management Questions
Expect questions about your experience with software licensing compliance and managing IT vendor contracts. Be ready to provide examples of how you've handled these responsibilities and any challenges you've overcome.
✨Analyse and Present Data Effectively
The ability to analyse service performance data is crucial for this role. Prepare to discuss how you've used data to drive decisions and improvements in service delivery. Consider bringing a case study or example to illustrate your analytical skills.
