Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first and second-line IT support for hardware, software, and network issues.
- Company: Join Momentum, a partner of Eurostar, known for its dynamic work environment.
- Benefits: Enjoy opportunities for travel across Europe and a supportive team culture.
- Why this job: Be the go-to tech guru while making a real impact in a vibrant company.
- Qualifications: Previous experience in IT Help Desk Support and French language skills are essential.
- Other info: Travel to operational sites in Europe approximately once a month.
The predicted salary is between 30000 - 42000 £ per year.
French Resources has been selected to work with Momentum, partner of Eurostar, to recruit an IT Help Desk Support Engineer, ideally French speaking. Our client is looking for a proactive and personable IT Desk Support Engineer with previous experience in IT Help Desk Support to join our dynamic team. This role supports the IT needs of their UK and European operations, ensuring that all systems are functional, secure, and optimised for performance. You will be the go-to person for technical issues, offering first- and second-line support both remotely and in person.
ROLE of the IT Help Desk Support Engineer:
- Providing first and second-line technical support for hardware, software, network, and system issues.
- Troubleshooting and resolving IT problems efficiently, with a strong emphasis on customer service and a “can-do” attitude.
- Acting as the IT representative across all bases UK/FR/BE/NL – primarily based in the UK.
- Travelling to and supporting four operational sites across mainland Europe (approx. once per month or as required).
- Escalating unresolved issues appropriately and follow up on ticket resolution.
- Maintaining IT asset inventory and perform routine maintenance and upgrades.
- Assisting with onboarding/offboarding employees.
IT Desk Support Engineer - French speaking employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desk Support Engineer - French speaking
✨Tip Number 1
Brush up on your French language skills, as being fluent is a key requirement for this role. Practising technical vocabulary related to IT support in French will help you communicate effectively with colleagues and clients across Europe.
✨Tip Number 2
Familiarise yourself with common IT support tools and ticketing systems that are widely used in the industry. Being knowledgeable about these platforms can give you an edge during interviews and demonstrate your readiness for the role.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully resolved technical issues in the past. Highlighting your proactive approach and 'can-do' attitude will resonate well with the hiring team.
✨Tip Number 4
Research the company and its operations in the UK and Europe. Understanding their specific IT needs and challenges will allow you to tailor your responses during interviews and demonstrate your genuine interest in the position.
We think you need these skills to ace IT Desk Support Engineer - French speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Help Desk Support. Emphasise your technical skills, customer service experience, and any previous roles where you provided first and second-line support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and personable nature. Mention your ability to troubleshoot IT issues and your experience working in diverse environments, especially if you have experience supporting users in multiple countries.
Highlight Language Skills: Since the role requires French speaking, ensure you clearly state your language proficiency in both your CV and cover letter. If possible, provide examples of how you've used your language skills in a professional setting.
Showcase Problem-Solving Skills: In your application, include specific examples of how you've effectively resolved IT problems in the past. This could be through anecdotes or metrics that demonstrate your impact on previous teams or projects.
How to prepare for a job interview at Click To Hired
✨Showcase Your Technical Skills
Make sure to highlight your experience with hardware, software, and network troubleshooting. Be prepared to discuss specific examples of how you've resolved IT issues in the past, as this will demonstrate your capability for the role.
✨Emphasise Customer Service
Since this role requires a strong focus on customer service, be ready to share instances where you've gone above and beyond to assist users. A 'can-do' attitude is essential, so convey your willingness to help and support others.
✨Prepare for Language Proficiency
As the position requires French-speaking skills, ensure you can comfortably converse in French during the interview. You might be asked to answer questions or explain technical concepts in French, so practice beforehand.
✨Understand the Company and Its Operations
Research Momentum and its partnership with Eurostar. Familiarise yourself with their operations across the UK and Europe, as this knowledge will show your genuine interest in the company and the role you're applying for.
