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For Companies At a Glance
- Tasks: Support HR systems, troubleshoot issues, and coach users for process excellence.
- Company: Join a team that ensures the success of vital business services across various sectors.
- Benefits: Enjoy flexible working options and a collaborative work culture.
- Why this job: Make a real impact by keeping critical digital infrastructures connected and protected.
- Qualifications: Previous relevant experience in HR systems support is essential.
- Other info: Be part of a dynamic team dedicated to continuous improvement and user satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures connected and protected.
Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries.
What you’ll do:
- First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system.
- Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed.
- Ensuring excellent customer experiences while assisting to and addressing user concerns.
HR Support Analyst (Previous Relevant Experince is Required) employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Support Analyst (Previous Relevant Experince is Required)
✨Tip Number 1
Familiarise yourself with the HCM Oracle system, as this is a key part of the role. Understanding its functionalities and common issues will help you stand out during interviews.
✨Tip Number 2
Highlight any previous experience in HR support or systems analysis. Be ready to discuss specific examples where you've successfully resolved user queries or improved processes.
✨Tip Number 3
Demonstrate your customer service skills by preparing scenarios where you provided excellent support. This will show that you can handle first line support effectively.
✨Tip Number 4
Research our company culture and values. Being able to articulate how you align with our mission will make a positive impression during your interactions with us.
We think you need these skills to ace HR Support Analyst (Previous Relevant Experince is Required)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR support and familiarity with HR systems, particularly HCM Oracle. Use specific examples to demonstrate your troubleshooting and customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your previous experience related to the role. Emphasise your ability to provide first-line support and your commitment to delivering excellent customer service.
Showcase Your Analytical Skills: In your application, include examples of how you've used analytical skills to resolve issues or improve processes in previous roles. This will demonstrate your capability to support the HR Systems Manager effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an HR Support Analyst.
How to prepare for a job interview at Click To Hired
✨Know Your HR Systems
Familiarise yourself with the HCM Oracle system and any other relevant HR systems. Be prepared to discuss your previous experience with these tools, as well as how you've used them to troubleshoot issues or improve processes.
✨Demonstrate Customer Service Skills
Since the role involves first line support, highlight your customer service experience. Share examples of how you've successfully resolved queries or improved user experiences in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to discuss specific scenarios where you had to analyse a problem, implement a solution, and the outcome of your actions.
✨Showcase Your Coaching Ability
As the role involves coaching end users, be ready to talk about your experience in training or mentoring others. Provide examples of how you've helped colleagues develop their skills or knowledge in a similar context.
