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- Tasks: Answer and direct calls, handle complaints, and assist with administrative tasks.
- Company: Join Blue Arrow, a trusted recruitment agency dedicated to connecting talent with great opportunities.
- Benefits: Enjoy weekly pay, flexible shifts, and the chance to make a real difference in healthcare.
- Why this job: Be part of a vital team in a hospital setting, enhancing your customer service skills while helping others.
- Qualifications: Previous switchboard experience and excellent communication skills are essential.
- Other info: This is a 6-month contract with rotating shifts, including weekends.
Blue Arrow is urgently recruiting for a Hospital Switchboard Operator to join our clients team based in Pontyclun.
Rate of Pay: £12.51ph
Hours of work: Full time working 12 hour shifts Days and Nights: 8am-8pm one week and 8pm to 8am the next. Weekly rotating rota and will include weekends, so must be flexible.
Contract: 6 month contract initially
Duties:
- Answering and directing calls
- Handle incoming calls from patients, families, staff, and external contacts
- Handle complaints or concerns and direct them to the appropriate channels
- Transfer calls to the appropriate departments or personnel
- Provide general information such as visiting hours, directions, or department contacts
- Record messages and maintain logs of calls and incidents
- Assist with basic administrative tasks like data entry
- Respond to emergency codes and alert the appropriate teams
Candidate requirements:
- Previous experience in a similar role - ideally a switchboard role
- Excellent customer service skills and phone manner
- Be able to provide a calm, professional, and empathetic tone, especially in high-stress situations
- Able to work under pressure
If you feel you have the right experience for the above role, please submit your CV for immediate response.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Hospital Switchboard Operator employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospital Switchboard Operator
✨Tip Number 1
Familiarise yourself with the hospital's operations and services. Understanding how different departments function will help you direct calls more effectively and demonstrate your commitment to the role during any interviews.
✨Tip Number 2
Practice your phone etiquette and customer service skills. Since you'll be handling calls from patients and families, being able to communicate clearly and empathetically is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Prepare for high-pressure situations by learning about common emergency codes used in hospitals. Being knowledgeable about these can help you respond quickly and appropriately, showcasing your ability to handle stress effectively.
✨Tip Number 4
Network with current or former switchboard operators if possible. They can provide insights into the role and share tips on what employers look for, giving you an edge when applying through our website.
We think you need these skills to ace Hospital Switchboard Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in switchboard or customer service roles. Emphasise skills like handling calls, managing complaints, and providing information.
Craft a Strong Cover Letter: Write a cover letter that showcases your ability to remain calm under pressure and your excellent phone manner. Mention specific examples from your past experiences that demonstrate these qualities.
Highlight Flexibility: Since the role requires working 12-hour shifts and weekends, make sure to mention your availability and willingness to work flexible hours in your application.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Click To Hired
✨Showcase Your Communication Skills
As a Hospital Switchboard Operator, excellent communication is key. During the interview, demonstrate your ability to convey information clearly and effectively. Practice answering common questions in a calm and professional manner to reflect the tone required for the role.
✨Prepare for High-Pressure Scenarios
Given the nature of the job, you may face high-stress situations. Be ready to discuss how you've handled similar scenarios in the past. Use specific examples to illustrate your ability to remain calm and composed while managing multiple calls or emergencies.
✨Familiarise Yourself with Hospital Protocols
Understanding hospital operations and protocols can set you apart from other candidates. Research common procedures, emergency codes, and the general structure of a hospital. This knowledge will show your commitment and readiness for the role.
✨Emphasise Your Customer Service Experience
Highlight any previous roles where you've provided exceptional customer service. Discuss how you approached difficult situations and resolved complaints, as this will be crucial in a switchboard role where empathy and professionalism are essential.
