Helpdesk Consultant (Full-Time)

We have a new position open for a Helpdesk Consultant to join our leading financial helpdesk, either in our Investment or Pension department.You\’ll be the first point of contact for our 1.8 million clients and support them through inbound calls and written correspondence. This is not a sales role. You\’ll receive in-house training and work across the business to be able to help clients with complex operational, investment-based or pensions and retirement-based queries.This role would suit someone who has experience in service-related roles, and who is looking to develop their professional career in Financial Services and Wealth Management.This role is the first step to develop your career in a Bristol-based Wealth Management company. You will join our tailored training programme that involves side-by-side coaching, interactive workshops on HL\’s products & services, the systems we use and much more.Testimonial from our recently promoted Helpdesk Consultant. Archie who has been recently promoted to Team Leader. \’I have benefited from both the in-house training as well as the encouragement and sponsorship of both the company and my managers to undertake external qualifications. There is a clear progression path internally and resources are made easily available to plot your own career journey yourself. One unexpected benefit is the ability to gain mentorship from anoth…