Help Desk Analyst

Job DescriptionRole: IT Level 2 Customer Support (French)Duration: 12 MonthsLocation: Reading, UK – 2 days/week onsite, Wednesday & ThursdayFrench Native What you’ll be doing…Full-time role in client Connect EMEA Customer Support department, being obsessed to deliver the best customer experience and service level in a fast-growing and dynamic environment. You will be assisting customers on a daily basis through troubleshooting issues, related to hardware or installations as well as our mobile/web platforms and keep customers updated via phone & email of progress.Essential job functions:● Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space;● Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions;● Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders;● Active…