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- Tasks: Manage hard services across 10 locations, ensuring operational excellence and client satisfaction.
- Company: Join a rapidly growing Facilities Management company focused on delivering top-notch services.
- Benefits: Enjoy remote work options and a dynamic work environment within the M25 area.
- Why this job: Be part of a strategic role that values leadership and offers opportunities for professional growth.
- Qualifications: Must have MEP background, strong organisational skills, and experience in client-facing roles.
- Other info: This is a pure operational role with a focus on governance and reporting.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for an experienced head of hard services to join a rapidly growing Facilities Management company based within the M25 area. You will be responsible for managing circa 10 locations across the UK. This is a pure operational and strategic role and requires someone with a MEP background who has strong organisational skills and team leading capabilities.
Your experience should cover governance and reporting around the lifecycle of MEP assets, relationship building in a client-facing role and operational excellence.
We are looking to recruit a Senior Hard Services Key Account Manager to oversee service delivery in the UK & Ireland. The role is to perform all hard facility services, such as reactive or planned maintenance works, building fabric works, and small works projects to ensure end-to-end compliance is in place, delivered with a high level of proactive client engagement and satisfaction.
Hard Services Account Manager employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hard Services Account Manager
✨Tip Number 1
Network with professionals in the Facilities Management sector, especially those with experience in hard services. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the role.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in MEP (Mechanical, Electrical, and Plumbing) services. This knowledge will not only enhance your understanding but also demonstrate your commitment to staying current in the field during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and operational excellence in previous roles. Highlighting your achievements will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Research StudySmarter's values and mission to align your personal goals with ours. Showing that you resonate with our company culture can make a significant difference in how you are perceived during the hiring process.
We think you need these skills to ace Hard Services Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hard services and MEP (Mechanical, Electrical, and Plumbing) management. Use specific examples that demonstrate your operational and strategic skills, as well as your ability to lead teams effectively.
Craft a Compelling Cover Letter: In your cover letter, emphasise your governance and reporting experience related to MEP assets. Discuss your client-facing relationship-building skills and how you ensure operational excellence in service delivery.
Showcase Relevant Achievements: Include quantifiable achievements in your application that reflect your success in managing multiple locations and projects. This could be improvements in client satisfaction scores or successful completion of maintenance programmes.
Highlight Soft Skills: Don’t forget to mention your organisational skills and team leadership capabilities. These are crucial for the role, so provide examples of how you've successfully led teams and managed client relationships in previous positions.
How to prepare for a job interview at Click To Hired
✨Showcase Your MEP Expertise
Make sure to highlight your experience with Mechanical, Electrical, and Plumbing (MEP) systems during the interview. Be prepared to discuss specific projects where you successfully managed these assets, as this will demonstrate your technical knowledge and suitability for the role.
✨Emphasise Organisational Skills
Since the role requires strong organisational capabilities, come equipped with examples of how you've effectively managed multiple locations or projects simultaneously. Discuss any tools or methods you use to stay organised and ensure operational excellence.
✨Demonstrate Relationship-Building Skills
As this position involves client-facing responsibilities, be ready to share experiences where you've built and maintained strong relationships with clients. Highlight your communication skills and how they have contributed to client satisfaction and retention.
✨Prepare for Governance and Reporting Questions
Expect questions about governance and reporting related to MEP assets. Familiarise yourself with relevant regulations and best practices, and be prepared to discuss how you've implemented compliance measures in previous roles.
