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For Companies At a Glance
- Tasks: Lead a dynamic team, enhance customer service processes, and drive improvements in a fast-paced environment.
- Company: Join a forward-thinking global manufacturing operation based in Liverpool, serving diverse markets.
- Benefits: Enjoy a modern workspace, opportunities for growth, and a culture of continuous improvement.
- Why this job: Be part of a collaborative team that values innovation and makes a real impact on customer satisfaction.
- Qualifications: Experience in customer service leadership and a passion for process improvement are essential.
- Other info: Engage in exciting projects like Lean Six Sigma to transform customer service operations.
The predicted salary is between 43200 - 72000 £ per year.
Lead a team of experienced customer service specialists, driving process improvements and cross-functional collaboration in a fast-paced manufacturing environment.
Client Details: This is a global manufacturing operation headquartered in Liverpool, serving markets across Europe and beyond. They are a forward-thinking, process-driven organization that prioritises continuous improvement, strong internal plant relationships, and seamless order-to-cash excellence. Based in Liverpool, the company has a modern, high-tech manufacturing hub supporting its global service function.
Description:
- Lead, support, and develop a high-performing team of customer service specialists.
- Own and improve internal relationships with key operational stakeholders across the plant.
- Drive continuous improvement in the customer service order-to-cash process, leveraging tools such as SAP.
- Identify and eliminate inefficiencies in workflows, implementing best practice processes and systems.
- Work closely with the wider Customer Service leadership team to ensure global alignment in systems and service delivery.
- Monitor and report KPIs to drive operational insight and decision-making.
- Resolve escalated issues in collaboration with Supply Chain, Sales, and Quality teams.
- Participate in Lean Six Sigma and transformation projects.
- Support integration of customer service processes following acquisitions.
Global Customer Service Team Lead employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Customer Service Team Lead
✨Tip Number 1
Familiarise yourself with Lean Six Sigma methodologies, as this role involves participating in transformation projects. Understanding these principles will not only help you during the interview but also demonstrate your commitment to continuous improvement.
✨Tip Number 2
Research the company's current customer service processes and any recent changes or improvements they've made. This knowledge will allow you to speak confidently about how you can contribute to their goals and enhance their order-to-cash process.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews and understanding how to align your experience with their needs.
✨Tip Number 4
Prepare examples of how you've successfully led teams and improved processes in previous roles. Be ready to discuss specific metrics or KPIs that demonstrate your impact, as this will resonate well with the hiring team focused on operational excellence.
We think you need these skills to ace Global Customer Service Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to drive process improvements and collaborate across functions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and continuous improvement. Mention your familiarity with tools like SAP and any experience with Lean Six Sigma methodologies, as these are crucial for the role.
Showcase Leadership Skills: Emphasise your leadership style and how you have successfully developed high-performing teams in the past. Provide examples of how you've resolved escalated issues and improved internal relationships.
Highlight Relevant Achievements: Include quantifiable achievements in your application, such as improvements in KPIs or successful project completions. This will help demonstrate your impact in previous roles and align with the company's focus on operational excellence.
How to prepare for a job interview at Click To Hired
✨Showcase Your Leadership Skills
As a Global Customer Service Team Lead, you'll need to demonstrate your ability to lead and develop a high-performing team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to motivation, support, and development.
✨Understand the Order-to-Cash Process
Familiarise yourself with the order-to-cash process, especially in a manufacturing context. Be ready to discuss how you can drive improvements in this area and share any relevant experiences where you've implemented best practices or eliminated inefficiencies.
✨Highlight Cross-Functional Collaboration
This role requires strong internal relationships with various stakeholders. Prepare to discuss your experience working collaboratively with teams such as Supply Chain, Sales, and Quality. Emphasise your communication skills and how you've resolved conflicts or escalated issues effectively.
✨Demonstrate Continuous Improvement Mindset
The company values continuous improvement, so be prepared to talk about your experience with Lean Six Sigma or similar methodologies. Share specific examples of projects you've led or participated in that resulted in measurable improvements in customer service or operational efficiency.
