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For Companies At a Glance
- Tasks: Support customers via social media, phone, email, and live chat with empathy and clarity.
- Company: Join a fun, friendly multilingual team for a beloved household brand in central London.
- Benefits: Enjoy hybrid working, competitive salary, and a vibrant team culture.
- Why this job: Make a real impact by helping customers while developing your language skills in a supportive environment.
- Qualifications: Fluency in French, Dutch, and English is essential; customer service experience is a plus.
- Other info: Work 40 hours a week, with operational hours Monday to Friday and Saturday mornings.
The predicted salary is between 24500 - 35000 £ per year.
Salary: £29,500
Hours: 40 hours per week
Operational hours: Monday to Friday 8.30am – 5pm / Saturday 9am-2pm
Hybrid
We are seeking a fluent French and Dutch speaker to join a fun, friendly multilingual team as a Customer Service Advisor based in central London (2 days in the office, the rest from home). You will be supporting customers in the Benelux region with product queries, social media conversations, and all kinds of care-related communications for a much-loved household brand.
You will be the person they turn to when they need support, a bit of reassurance, or a fast solution. Whether that’s a question on Instagram, a product concern, or a curious query about nutrition - you will handle it with empathy, clarity, and a touch of personality.
Please note: You must be fluent in all three languages - French, Dutch, and English.
What you will be doing:
- Supporting customers across social media, phone, email and live chat
- Taking ownership of customer journeys and finding the right fix first time
- Responding with warmth and professionalism
French, Dutch & English Customer Service Advisor employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French, Dutch & English Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the brand's products and services. Understanding what you’ll be supporting will help you answer queries more effectively and show your enthusiasm for the role.
✨Tip Number 2
Brush up on your language skills, especially in customer service contexts. Practising common phrases and responses in French, Dutch, and English can give you an edge during the interview.
✨Tip Number 3
Research common customer service scenarios and how to handle them with empathy and professionalism. Being prepared with examples of how you've resolved issues in the past can impress your interviewers.
✨Tip Number 4
Showcase your personality! Since the role involves engaging with customers on social media, think about how you can convey warmth and friendliness in your interactions during the interview process.
We think you need these skills to ace French, Dutch & English Customer Service Advisor
Some tips for your application 🫡
Highlight Language Proficiency: Make sure to clearly showcase your fluency in French, Dutch, and English in your CV and cover letter. Provide specific examples of how you've used these languages in customer service settings.
Showcase Customer Service Experience: Detail your previous experience in customer service roles. Use bullet points to outline your responsibilities and achievements, focusing on how you handled customer queries and provided solutions.
Personalise Your Cover Letter: Write a tailored cover letter that reflects your personality and enthusiasm for the role. Mention why you are excited about joining a multilingual team and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial in customer service.
How to prepare for a job interview at Click To Hired
✨Showcase Your Language Skills
Since the role requires fluency in French, Dutch, and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or respond to questions in all three, so practice speaking clearly and confidently in each language.
✨Emphasise Empathy and Customer Care
This position is all about supporting customers with care and understanding. Prepare examples from your past experiences where you successfully resolved customer issues with empathy and professionalism. Highlight how you made customers feel valued and understood.
✨Familiarise Yourself with the Brand
Research the household brand you'll be representing. Understand their products, values, and customer service philosophy. Being knowledgeable about the brand will not only impress the interviewers but also help you answer questions more effectively.
✨Prepare for Social Media Scenarios
As part of the role involves handling social media queries, think about how you would respond to different types of customer interactions online. Be ready to discuss how you would maintain a friendly and professional tone while addressing concerns or questions in a public forum.
