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- Tasks: Supervise customer service for express courier operations and ensure timely deliveries.
- Company: Join a leading logistics company focused on quality and innovation.
- Benefits: Enjoy flexible working options and various corporate perks.
- Why this job: Be part of a dynamic team that values problem-solving and customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Opportunity for growth in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Due to growth our client is looking for an Express Courier Customer Service Supervisor This is a fantastic opportunity to join a company committed to providing quality, innovative value and logistics services. To meet customers requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety to the satisfaction of clients and the profit of the companyKey Tasks Timely and effective communication with Customers, partners & internal departments via e-mail & telephone. Effective monitoring to ensure deliveries are completed within the agreed timelines. Pro-active problem solving with customers and colleagues when issues arise. Resolve Credit Management Queries where necessary. General Day to Day administrative duties. Handling complex customer inq…
Express Courier Customer Service Supervisor employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Express Courier Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the logistics industry, especially in express courier services. Understanding the key players, trends, and challenges will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. As a Customer Service Supervisor, you'll need to convey information clearly and effectively, so practice articulating your thoughts and solutions.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving abilities will demonstrate your capability to handle complex inquiries and maintain customer satisfaction.
✨Tip Number 4
Network with professionals in the logistics and courier sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at companies like ours.
We think you need these skills to ace Express Courier Customer Service Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key tasks and responsibilities of the Express Courier Customer Service Supervisor. Tailor your application to highlight relevant experience in customer service, logistics, and problem-solving.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved customer service, communication, and administrative duties. Use specific examples to demonstrate your ability to handle complex inquiries and resolve issues effectively.
Showcase Communication Skills: Since the role requires timely and effective communication, make sure to showcase your written and verbal communication skills in your application. Consider including examples of how you've successfully communicated with customers or colleagues in past roles.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a supervisory role in customer service.
How to prepare for a job interview at Click To Hired
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Communication Skills
As a Customer Service Supervisor, strong communication is key. Be prepared to showcase your ability to communicate clearly and effectively. You might be asked to provide examples of how you've handled customer interactions in the past.
✨Prepare for Problem-Solving Scenarios
Expect to face situational questions that assess your problem-solving skills. Think of specific instances where you successfully resolved issues, particularly in a customer service context. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Leadership Experience
Since this role involves supervision, be ready to discuss your leadership style and experiences. Share examples of how you've motivated a team, managed conflicts, or improved processes in previous roles.
