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- Tasks: Join our team to provide top-notch 1st line IT support across Europe and the US.
- Company: We're a leading organisation dedicated to delivering quality IT services in education.
- Benefits: Enjoy a competitive salary, private healthcare, and 25 days holiday plus more!
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in IT support.
- Qualifications: No specific experience required; just a passion for technology and helping others.
- Other info: Opportunity for professional development and a contributory pension scheme.
The predicted salary is between 25000 - 28000 £ per year.
Position: EU IT Service Desk Analyst ( 1st Line Support ) Location: Buckingham Salary: 25k – 28k Benefits: Competitive salary, Contributory pension scheme, Private healthcare, Life assurance, School fee discount, Professional development, 25 days holiday To be part of a team of Service Desk Analysts working closely with the European IT Service Desk Manager in delivering quality 1st line IT services and associated support to our businesses across Europe and the US. Responsible for the delivery of 1st line IT Support to all European and US businesses (primarily colleagues and school staff, students and parents) using the Group ITSM tool and following IT policies, processes, procedures and standards as deployed, aligned within the ITIL framework. Support of end user devices (Desktops, laptops and tablets) including management of hardware and software to ensure they are deployed, controlled and maintained effectively. Key Responsibilities Accurate registration, prioritisation and classification, of all requests in the IT Service Management system, from multiple channels. Identify, triage, and resolve / escalate all IT support requests that come through the Service Desk, with efficient resolution of 1st line IT work within agreed SLAs utilising the ITSM tool. Ca…
EU IT Service Desk - 1st Line employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EU IT Service Desk - 1st Line
✨Tip Number 1
Familiarise yourself with the ITIL framework, as this role heavily relies on it. Understanding the principles of IT service management will not only help you in the interview but also demonstrate your commitment to delivering quality support.
✨Tip Number 2
Brush up on your technical skills related to end-user devices like desktops, laptops, and tablets. Being able to discuss common issues and solutions during your conversation will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to discuss your experience with IT Service Management (ITSM) tools. If you've used any similar systems before, be ready to share specific examples of how you managed requests and resolved issues efficiently.
✨Tip Number 4
Highlight your communication skills, especially in a multi-channel support environment. Be prepared to explain how you would handle different types of users, from school staff to parents, ensuring they feel supported and understood.
We think you need these skills to ace EU IT Service Desk - 1st Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles involving 1st line support. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your skills and experiences align with the requirements of the EU IT Service Desk Analyst position.
Showcase Relevant Skills: In your application, emphasise your familiarity with ITIL frameworks and any experience you have with IT Service Management tools. Mention your ability to manage hardware and software effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at Click To Hired
✨Understand the ITIL Framework
Familiarise yourself with the ITIL framework, as it’s crucial for the role. Be prepared to discuss how you can apply ITIL principles in your work, especially in relation to service management and support.
✨Showcase Your Technical Skills
Be ready to demonstrate your knowledge of end-user devices like desktops, laptops, and tablets. Highlight any experience you have with hardware and software management, as well as troubleshooting techniques.
✨Emphasise Communication Skills
Since you'll be supporting colleagues, students, and parents, strong communication skills are essential. Prepare examples of how you've effectively communicated technical information to non-technical users in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you successfully triaged or resolved IT issues, and be ready to explain your thought process.
