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- Tasks: Provide face-to-face IT support and solve customer queries efficiently.
- Company: Join a dynamic team in Alexandria, Dunbartonshire, focused on enhancing customer experience.
- Benefits: Enjoy a permanent role with opportunities for growth and development.
- Why this job: Be part of a proactive team that values customer satisfaction and technical excellence.
- Qualifications: IT background and customer support experience are essential.
- Other info: Participate in an on-call rota for out-of-hours support.
The predicted salary is between 28800 - 48000 £ per year.
Our client based in Alexandria, Dunbartonshire, requires a permanent EUS Engineer to provide face-to-face on-site IT support to customers. This consists of answering 'how to' questions, providing a first-time fix where possible and offering the most appropriate and efficient solution. You will also have experience with datacentre or server rooms including network and server support.
This role is to provide face to face first line and second line support which will include technical advice (both proactive and reactive) to customers on queries and requests related to all aspects of application, desktop/mobile and network systems and to ensure that this support meets the established Service Level Agreements and quality standards in line with customer expectations. In addition to this you will provide hardware support, including configuration and replacement of devices.
There will be a requirement to take part in an on-call rota providing out of hours support when required by the customer/s. The most integral element of this role is the enhancement of Customer Experience which requires a positive, upbeat, and proactive 'can do' attitude.
Experience required:
- Appropriate IT background and experience
- Appropriate customer facing / user support experience
- Evidence of problem-solving skills
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Engineer
✨Tip Number 1
Familiarise yourself with common IT issues and solutions that end users face. Being able to demonstrate your knowledge in troubleshooting during the interview will show that you can provide effective support right from the start.
✨Tip Number 2
Brush up on your customer service skills. Since this role is heavily focused on enhancing customer experience, showcasing your ability to communicate effectively and maintain a positive attitude will set you apart from other candidates.
✨Tip Number 3
Prepare examples of past experiences where you've successfully resolved technical issues for users. This will help you illustrate your problem-solving skills and your ability to work under pressure, which are crucial for this position.
✨Tip Number 4
Research the company and its services thoroughly. Understanding their specific needs and challenges will allow you to tailor your responses during the interview, demonstrating that you're genuinely interested in contributing to their success.
We think you need these skills to ace End User Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly face-to-face customer interactions. Emphasise any previous roles where you provided first-line and second-line support, as well as your familiarity with datacentres or server rooms.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your proactive attitude aligns with enhancing customer experience. Provide specific examples of how you've successfully resolved technical issues for customers in the past.
Highlight Technical Skills: Clearly outline your technical skills related to application, desktop/mobile, and network systems. Mention any certifications or training that demonstrate your capability to provide effective IT support.
Showcase Problem-Solving Abilities: Include examples in your application that showcase your problem-solving skills. Describe situations where you provided efficient solutions to customer queries, ensuring you meet service level agreements and quality standards.
How to prepare for a job interview at Click To Hired
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with datacentres, server rooms, and network support. Consider bringing examples of past issues you've resolved to demonstrate your problem-solving abilities.
✨Emphasise Customer Service Experience
Since this role focuses heavily on customer interaction, share specific examples of how you've enhanced customer experience in previous positions. A positive attitude and a proactive approach are key, so make sure to convey that during the interview.
✨Prepare for 'How To' Questions
Expect to be asked how you would handle common IT support scenarios. Practise answering these types of questions to show your ability to provide effective solutions quickly and efficiently, which is crucial for meeting Service Level Agreements.
✨Demonstrate Flexibility and Availability
Since the role includes an on-call rota, express your willingness to work outside regular hours if needed. This shows your commitment to providing excellent support and your understanding of the demands of the position.
