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- Tasks: Provide face-to-face IT support and solve customer queries efficiently.
- Company: Join a dynamic team in Alexandria, Dunbartonshire, focused on enhancing customer experience.
- Benefits: Enjoy a permanent role with opportunities for growth and development.
- Why this job: Be part of a proactive team that values customer satisfaction and technical excellence.
- Qualifications: IT background and customer support experience are essential.
- Other info: Participate in an on-call rota for out-of-hours support.
The predicted salary is between 28800 - 48000 £ per year.
Our client based in Alexandria, Dunbartonshire, requires a permanent EUS Engineer to provide face-to-face on-site IT support to customers. This consists of answering 'how to' questions, providing a first-time fix where possible and offering the most appropriate and efficient solution. You will also have experience with datacentre or server rooms including network and server support.
This role is to provide face to face first line and second line support which will include technical advice (both proactive and reactive) to customers on queries and requests related to all aspects of application, desktop/mobile and network systems and to ensure that this support meets the established Service Level Agreements and quality standards in line with customer expectations. In addition to this you will provide hardware support, including configuration and replacement of devices.
There will be a requirement to take part in an on-call rota providing out of hours support when required by the customer/s. The most integral element of this role is the enhancement of Customer Experience which requires a positive, upbeat, and proactive 'can do' attitude.
Experience required:
- Appropriate IT background and experience
- Appropriate customer facing / user support experience
- Evidence of problem-solving skills
End User Support Engineer employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Engineer
✨Tip Number 1
Familiarise yourself with common IT issues and solutions that end users face. Being able to demonstrate your knowledge in troubleshooting during the interview will show that you can provide effective support right from the start.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts in simple terms. Since this role involves face-to-face interaction, being able to convey information clearly will enhance the customer experience.
✨Tip Number 3
Research the company’s existing IT infrastructure and any specific technologies they use. This knowledge will not only help you in the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 4
Prepare examples of past experiences where you successfully resolved user issues or improved customer satisfaction. Sharing these stories can highlight your problem-solving skills and proactive attitude, which are crucial for this position.
We think you need these skills to ace End User Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly face-to-face customer interactions. Emphasise any previous roles where you provided first-line and second-line support, as well as your familiarity with datacentres or server rooms.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've enhanced customer experience in past positions, showcasing your proactive attitude and problem-solving skills.
Highlight Technical Skills: Clearly outline your technical skills related to application, desktop/mobile, and network systems. Include any certifications or training that demonstrate your capability to provide effective IT support.
Prepare for Potential Questions: Anticipate questions related to customer service scenarios and technical troubleshooting. Be ready to discuss how you would handle specific situations, demonstrating your ability to maintain quality standards and meet Service Level Agreements.
How to prepare for a job interview at Click To Hired
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with datacentres, server rooms, and network support. You might be asked to solve a technical problem on the spot, so brush up on common issues and their solutions.
✨Demonstrate Customer Service Excellence
Since this role focuses heavily on customer interaction, share examples of how you've successfully handled customer queries in the past. Emphasise your proactive approach and ability to enhance customer experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of situations where you provided first-time fixes or dealt with challenging customer requests, and be ready to explain your thought process.
✨Exhibit a Positive Attitude
A 'can do' attitude is crucial for this role. During the interview, maintain an upbeat demeanour and express your enthusiasm for helping customers. This will demonstrate that you align with the company's values and culture.
