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- Tasks: Support survivors of domestic abuse through emotional and practical assistance via a helpline.
- Company: Join Refuge, a leading charity dedicated to helping those affected by domestic violence.
- Benefits: Enjoy remote work flexibility, competitive salary, and the chance to make a real difference.
- Why this job: Be part of a supportive team that empowers individuals and promotes social change.
- Qualifications: No specific qualifications required; just a passion for helping others and strong communication skills.
- Other info: Full-time role with occasional office visits and participation in an out-of-hours rota.
The predicted salary is between 25000 - 32000 £ per year.
Job DescriptionJob Title: Domestic Abuse Helpline AdvisorLocation: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London) Salary: £28,857.12 per annum, inclusive of London Weighting allowance if applicableContract type: Full Time, Fixed Term (Until 31 March 2026 with possibility of extention)Hours: 37.5 hours per week (As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts)This is an opportunity to join Refuge as a Domestic Abuse Helpline Advisor to provide high quality practical and emotional support to survivors of domestic abuse and other forms of violence and abuse, including those at the point of crisis.Helpline Advisors are responsible for providing high-quality, empowering, emotional and practical support, assistance and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse Helpline, run by Refuge. Helpline Advisors deliver one to one support to women and those supporting them to ensure that they are provided with a safe, supportive and welcoming service, enabling women to understand their rights, make decisions and increase their options. The job involves working across multiple platforms including phone…
domestic abuse helpline advisor employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land domestic abuse helpline advisor
✨Tip Number 1
Familiarise yourself with the key issues surrounding domestic abuse. Understanding the nuances of the subject will not only help you in interviews but also demonstrate your genuine commitment to supporting survivors.
✨Tip Number 2
Network with professionals in the field. Attend workshops or webinars related to domestic abuse support services. This can provide you with valuable insights and connections that may enhance your application.
✨Tip Number 3
Prepare for scenario-based questions during the interview. Think about how you would handle various situations that a helpline advisor might face, as this role requires quick thinking and empathy.
✨Tip Number 4
Showcase any relevant volunteer experience or training in your discussions. Even if it's informal, demonstrating your hands-on experience in supporting vulnerable individuals can set you apart from other candidates.
We think you need these skills to ace domestic abuse helpline advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Domestic Abuse Helpline Advisor. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting survivors of domestic abuse. Include specific examples of your experience in providing emotional support or working in crisis situations, demonstrating your empathy and understanding.
Highlight Relevant Experience: In your CV, emphasise any previous roles or volunteer work related to helplines, social work, or support services. Use bullet points to clearly outline your achievements and how they relate to the skills needed for this position.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a role that requires clear communication.
How to prepare for a job interview at Click To Hired
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Domestic Abuse Helpline Advisor. Familiarise yourself with the types of support provided and the challenges faced by survivors. This will help you demonstrate your knowledge and passion during the interview.
✨Show Empathy and Compassion
In this role, empathy is key. Be prepared to discuss how you would handle sensitive situations and provide emotional support. Share examples from your past experiences where you've shown compassion and understanding towards others.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle crisis situations. Think about how you would respond to various scenarios involving domestic abuse and be ready to articulate your thought process clearly.
✨Highlight Communication Skills
Effective communication is crucial in this role. Be ready to discuss your communication style and how you adapt it to different situations. Provide examples of how you've successfully communicated with individuals in distress or those needing support.
