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For Companies At a Glance
- Tasks: Manage client accounts and drive customer growth while ensuring successful solution delivery.
- Company: Join a fast-growing, innovative tech company based in Belfast.
- Benefits: Enjoy a supportive environment with opportunities for professional development and career progression.
- Why this job: Be part of a dynamic team that values initiative and has a long-term impact on clients.
- Qualifications: No specific qualifications required; just bring your passion for customer success!
- Other info: Occasional UK travel for industry events and conferences may be required.
The predicted salary is between 30000 - 42000 £ per year.
Fancy the opportunity to join a fast-growing, innovative technology company that is seeking a Customer Success Executive to join their team here in Belfast? In this role, you’ll play a key part in strengthening client relationships, driving customer growth, and ensuring the successful delivery of solutions to a portfolio of valued B2B clients. This is an exciting opportunity to progress your career within a supportive environment that encourages initiative, professional development, and long-term impact.
Key Responsibilities
- Manage and develop multiple client accounts, acting as a trusted advisor and identifying growth opportunities
- Lead contract negotiations and upsell discussions that align client and company goals
- Represent the business at external meetings, industry conferences, and events (occasional UK travel required)
- Collaborate cross-functionally with engineering and product teams to deliver seamless customer experiences and new product rollouts
- Support the onboarding of new clients and coordinate smooth handovers between teams
- Monitor account performance and provide regular updates and reports to both internal stakeholders and clients
- Stay up to date with market, industry, and customer trends to drive strategic growth opportunities
- Assist junior colleagues where necessary
Customer Success Executive employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you engage with potential clients more effectively and demonstrate your value as a Customer Success Executive.
✨Tip Number 2
Network within the industry by attending relevant events and conferences. This will not only enhance your knowledge but also allow you to meet potential clients and showcase your expertise in customer success.
✨Tip Number 3
Develop strong communication skills, both verbal and written. As a Customer Success Executive, you'll need to convey complex information clearly and build rapport with clients to foster long-term relationships.
✨Tip Number 4
Stay updated on market trends and customer needs. This knowledge will enable you to identify growth opportunities and position yourself as a trusted advisor to our clients.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or B2B relationships. Use specific examples that demonstrate your ability to manage client accounts and drive growth.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities listed in the job description, such as contract negotiations and cross-functional collaboration.
Showcase Your Soft Skills: Emphasise your communication and interpersonal skills, as these are crucial for a Customer Success Executive. Provide examples of how you've successfully built relationships with clients or resolved conflicts in previous roles.
Research the Company: Familiarise yourself with the company's products, services, and market position. This knowledge will help you tailor your application and prepare for potential interview questions about how you can contribute to their success.
How to prepare for a job interview at Click To Hired
✨Know Your Clients
Familiarise yourself with the company's client portfolio and their industries. Understanding their needs and challenges will help you demonstrate how you can strengthen client relationships and drive growth during the interview.
✨Showcase Your Negotiation Skills
Prepare examples of past contract negotiations or upselling experiences. Highlight how you aligned client goals with company objectives, as this is crucial for the Customer Success Executive role.
✨Demonstrate Cross-Functional Collaboration
Be ready to discuss how you've worked with different teams in previous roles. Emphasise your ability to collaborate with engineering and product teams to enhance customer experiences, as this is a key responsibility in the job.
✨Stay Informed About Industry Trends
Research current market trends and challenges within the technology sector. Showing that you're up to date with industry developments will demonstrate your commitment to driving strategic growth opportunities for the company.
