Customer Success Executive

Job DescriptionFancy the opportunity to join a fast-growing, innovative technology company that is seeking a Customer Success Executive to join their team here in Belfast? In this role, you’ll play a key part in strengthening client relationships, driving customer growth, and ensuring the successful delivery of solutions to a portfolio of valued B2B clients.This is an exciting opportunity to progress your career within a supportive environment that encourages initiative, professional development, and long-term impact.Key ResponsibilitiesManage and develop multiple client accounts, acting as a trusted advisor and identifying growth opportunitiesLead contract negotiations and upsell discussions that align client and company goalsRepresent the business at external meetings, industry conferences, and events (occasional UK travel required)Collaborate cross-functionally with engineering and product teams to deliver seamless customer experiences and new product rolloutsSupport the onboarding of new clients and coordinate smooth handovers between teamsMonitor account performance and provide regular updates and reports to both internal stakeholders and clientsStay up to date with market, industry, and customer trends to drive strategic growth opportunitiesAssist junior colleagues wher…