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- Tasks: Lead a dynamic team, manage schedules, and ensure top-notch customer service.
- Company: Join a fast-paced company that values flexibility and teamwork.
- Benefits: Enjoy flexible working hours and opportunities for growth.
- Why this job: Be part of a supportive culture that prioritises customer satisfaction and teamwork.
- Qualifications: Previous experience in customer service or leadership is essential.
- Other info: Must be available for alternating shifts and occasional weekends.
The predicted salary is between 30000 - 42000 £ per year.
The role will require a flexible working approach ideally someone who already has a good background history of the role/or similar role and can buy into the company values. Due to the fast-paced environment you will need to be highly organised due to the high demands this role sometimes requires.
Responsibilities include but are not limited to:
- Ensure that all service calls are taken in a timely manner.
- Ensure that the Call Centre shift rota pattern is fully staffed at all times.
- Managing Call Centre Agents holiday rota & sickness.
- Ensuring that all jobs for all work carried out by our engineers & subcontractors are completed and kept up to date.
- Ensuring that the relevant reports are in place, up to date and added to the system in time.
- Speaking with engineers and customers on a daily basis both by phone and by email.
- Scheduling engineers daily work within the designated areas.
- To assist with any administrative duties as required.
- To assist Call Centre Agents where necessary.
- To assist the Directors, Contract Managers, Supervisors, Operational and Support Colleagues with a range of other duties and responsibilities as and when required.
Working Hours: Monday to Friday with weekly alternating shifts – Week 1 - 7am to 3pm, Week 2 - 12pm to 8pm – you will also be required to work weekends or bank holidays to cover.
Customer Service Team Leader employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with our company values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with ours. This will show that you’re not just looking for a job, but that you genuinely want to be part of our team.
✨Tip Number 2
Highlight your organisational skills in conversations. Given the fast-paced nature of the role, share specific examples from your past experiences where you successfully managed multiple tasks or led a team under pressure. This will help us see your capability to thrive in our environment.
✨Tip Number 3
Network with current or former employees if possible. They can provide insights into the day-to-day responsibilities and expectations of the Customer Service Team Leader role. This knowledge can help you tailor your approach and questions during the interview process.
✨Tip Number 4
Be prepared to discuss your experience with scheduling and managing staff. Since this role involves overseeing the Call Centre shift rota, having concrete examples of how you've handled similar responsibilities will set you apart from other candidates.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Team Leader position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or team leadership roles. Provide specific examples of how you've managed teams, handled high-pressure situations, and ensured customer satisfaction.
Showcase Organisational Skills: Given the fast-paced nature of the role, it's crucial to demonstrate your organisational abilities. Include examples of how you've successfully managed schedules, staff rotas, or other administrative tasks in your previous positions.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you resonate with their values and how you can contribute to their success as a Customer Service Team Leader.
How to prepare for a job interview at Click To Hired
✨Show Your Organisational Skills
Given the fast-paced environment of the role, it's crucial to demonstrate your organisational abilities. Prepare examples from your past experiences where you successfully managed multiple tasks or schedules, especially in a customer service setting.
✨Understand Company Values
Before the interview, take some time to research the company's values and culture. Be ready to discuss how your personal values align with theirs and provide specific examples of how you've embodied similar values in your previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of situations where you had to manage a team or resolve conflicts, and be prepared to explain your thought process.
✨Highlight Your Leadership Experience
As a Customer Service Team Leader, showcasing your leadership experience is key. Share instances where you led a team, mentored colleagues, or improved team performance. This will help illustrate your capability to manage Call Centre Agents effectively.
