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- Tasks: Deliver exceptional customer service and manage front-of-house operations.
- Company: Join a respected social housing provider making a difference in the community.
- Benefits: Enjoy flexible working hours and opportunities for personal development.
- Why this job: Be part of a supportive team that values your input and fosters a positive culture.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Great opportunity for high school and college students looking to gain valuable work experience.
The predicted salary is between 24000 - 36000 £ per year.
Job DescriptionMy client is a respected social housing provider.In this role, the main responsibilities centre around delivering exceptional customer service by working closely with residents to promptly address queries and resolve any issues with efficiency and care. The position also involves providing, ensuring a welcoming and well-managed front-of-house experience, as well as organising events and meetings t…ZIPC1_UKTJ…
Customer Service/Receptionist employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Receptionist
✨Tip Number 1
Familiarise yourself with the principles of exceptional customer service. Research common challenges faced by residents in social housing and think about how you would address these issues effectively.
✨Tip Number 2
Practice your communication skills, both verbal and non-verbal. Being a receptionist means you'll be the first point of contact, so ensure you can convey warmth and professionalism in every interaction.
✨Tip Number 3
Get to know the local community and the specific needs of the residents. This knowledge will help you build rapport and trust, making it easier to resolve queries and issues efficiently.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've successfully managed events or meetings in the past. Highlighting your ability to multitask will demonstrate your readiness for this role.
We think you need these skills to ace Customer Service/Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Service/Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to showcase specific achievements, such as resolving customer queries or managing front-of-house operations.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've delivered exceptional customer service in the past and how you can contribute to creating a welcoming environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Click To Hired
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer queries or issues. Highlight your ability to empathise with customers and provide solutions efficiently.
✨Demonstrate Organisational Abilities
Since the role involves organising events and meetings, be ready to discuss how you manage multiple tasks. Share specific instances where your organisational skills led to successful outcomes.
✨Emphasise Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you handle difficult conversations with residents.
✨Research the Company
Familiarise yourself with the social housing provider's mission and values. Understanding their approach to customer service will help you align your answers with their expectations during the interview.
