Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer queries and manage orders efficiently.
- Company: Join a dynamic manufacturing and engineering company focused on innovation.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact by improving customer service and collaborating with diverse teams.
- Qualifications: Strong Microsoft Office skills and a proactive attitude are essential.
- Other info: Opportunity for growth in a fast-paced industry.
The predicted salary is between 30000 - 42000 £ per year.
About the Role: We are looking for a proactive and detail-oriented Customer Service Coordinator to join our team. In this role, you will be the first point of contact for our customers, ensuring a high level of service while supporting the smooth operation of order processing and forecast management. You will play a key role in driving continuous improvement and supporting internal teams to meet business goals.
Key Responsibilities:
- Act as the primary contact for customer enquiries, liaising with internal departments as needed.
- Manage customer orders and forecasts, ensuring accurate entry into the SAP system.
- Provide timely updates on order status and resolve customer queries efficiently.
- Participate in monthly forecasting review meetings and maintain forecast accuracy.
- Create internal purchase orders for finished goods and coordinate drop shipments.
- Support the standardisation of customer service processes and contribute to continuous improvement initiatives.
- Collaborate closely with internal teams to ensure timely and accurate order fulfilment.
- Maintain a safe working environment and comply with all HSE policies and procedures.
What We Are Looking For:
Strong working knowledge of Microsoft...
Customer Service Coordinator employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with SAP and other relevant software. Since you'll be managing customer orders and forecasts, having a solid understanding of these systems will give you an edge during the interview.
✨Tip Number 2
Brush up on your communication skills. As the first point of contact for customers, being able to convey information clearly and effectively is crucial. Practice responding to common customer queries to build your confidence.
✨Tip Number 3
Research our company’s values and recent projects. Understanding our mission and how we operate will help you align your answers with what we’re looking for in a candidate, showing that you’re genuinely interested in joining our team.
✨Tip Number 4
Prepare examples of how you've contributed to process improvements in previous roles. We value continuous improvement, so showcasing your ability to enhance customer service processes will make you stand out.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills related to order processing and SAP systems. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and detail-oriented nature. Mention specific examples of how you've improved customer service processes in previous roles, aligning with the company's goals.
Highlight Relevant Skills: Emphasise your strong working knowledge of Microsoft Office and any experience with forecasting or order management systems. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Coordinator role.
How to prepare for a job interview at Click To Hired
✨Know the Company and Its Products
Before the interview, take some time to research the company and its products. Understanding their manufacturing and engineering processes will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues. Highlight your proactive approach and attention to detail, as these are crucial for a Customer Service Coordinator.
✨Familiarise Yourself with SAP
Since managing customer orders and forecasts involves using the SAP system, it’s beneficial to have a basic understanding of how it works. If you have prior experience with SAP, be ready to discuss it during the interview.
✨Show Your Team Collaboration Skills
The role requires close collaboration with internal teams. Be prepared to discuss how you’ve worked effectively in a team setting in the past, and how you can contribute to continuous improvement initiatives.
