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- Tasks: Be the go-to person for customers, solving their queries and booking repairs.
- Company: Join a dynamic contact centre focused on exceptional customer service.
- Benefits: Enjoy 25 days holiday, gym discounts, life cover, and a generous pension scheme.
- Why this job: Gain valuable experience in a supportive environment with opportunities for hybrid working.
- Qualifications: Great communication skills and empathy are key; no prior office experience needed.
- Other info: Start date is Monday 6 October 2025; apply only if available then.
The predicted salary is between 28800 - 42000 £ per year.
Please note that this opportunity has a start date of Monday 6 October 2025 so please only apply if you are available to start on this date. Our client is seeking customer focused individuals to join their contact centre on a full time permanent basis. As a Customer Service Advisor, you will be the first point of contact for their customers who will rely on you to be there when they need support. This is a full time office based role working Monday to Friday. For the first 6 months, you will be based in their Basingstoke office, then hybrid working will be available. Benefits include 25 days holiday bank holidays, a generous pension scheme, life cover, wellbeing discounts including gym membership plus many more Customer Service responsibilities will include: * Assist customers with varying and sometimes complex situations * Book routine or emergency repairs from diary management system * Handle initial customer complaints and forward to relevant person/department Customer Service skills and experience: * Great customer service skills and have the ability to actively listen, this does not necessarily have to be office-based experience * Calls can be complex and difficult so will need to be empathetic and resilient * Must have good computer literacy. You will be using multiple systems while talking to customers * The ability to connect and communicate with colleagues across the business If you do not hear from a consultant w…
Customer Service Advisors employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various situations.
✨Tip Number 2
Research our company culture and values at StudySmarter. Understanding what we stand for will allow you to align your answers with our expectations, showing that you're a great fit for the team.
✨Tip Number 3
Prepare examples from your past experiences where you've demonstrated empathy and resilience in challenging situations. These stories will be invaluable during your interview to showcase your customer service skills.
✨Tip Number 4
Practice your computer literacy skills by familiarising yourself with common software used in customer service roles. Being comfortable with technology will give you an edge when discussing your ability to manage multiple systems.
We think you need these skills to ace Customer Service Advisors
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your customer service skills. Include specific examples of how you've handled complex situations or provided excellent support in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your availability to start on the specified date and explain why you are a great fit for the team, focusing on your empathy and resilience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Click To Hired
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you demonstrated excellent customer service. Highlight situations where you actively listened to customers and resolved their issues effectively.
✨Demonstrate Empathy and Resilience
Be ready to discuss how you've handled difficult or complex situations in the past. Employers value candidates who can remain calm and empathetic under pressure, so share specific instances that showcase these traits.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their customer service philosophy will help you align your answers with what they are looking for in a candidate.
✨Practice Your Computer Literacy
Since the role requires good computer skills, be prepared to discuss your experience with various systems. If possible, practice using similar software to feel more confident during the interview.
