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For Companies At a Glance
- Tasks: Be the friendly face for customers, handling servicing and aftercare queries.
- Company: Join RRG Group, a leading car dealership with a rich history since 1967.
- Benefits: Enjoy a competitive salary, bonuses, staff car scheme, and ongoing training.
- Why this job: Make a real impact by building lasting customer relationships in a supportive environment.
- Qualifications: No specific experience required; we welcome diverse backgrounds in customer service.
- Other info: Opportunities for career progression and a vibrant team culture await you!
The predicted salary is between 30000 - 42000 £ per year.
Join the team that keeps our customers coming back! At RRG Group’s Toyota and Mazda dealerships in Stockport, we’re looking for a Customer Service Advisor who can turn every aftersales interaction into a great brand experience. As the go-to contact for servicing, repairs, and all things aftercare, you’ll be the friendly face and reassuring voice our customers rely on – often for years after they’ve driven away in their new car. This is your chance to play a pivotal role at the heart of our business, building lasting relationships and making sure every journey with us ends on a high. We love diversity and welcome applications from backgrounds including Sales, Retail, Hospitality & Customer Service. The Role at a Glance: Customer Service Advisor Stockport £28,165 Basic Plus Monthly Bonus and Service Plan Commission (OTE £45,000 Uncapped) Plus Staff Car Scheme, Contributory Pension/Life Assurance Scheme, Training and on-going development with the Academy, Opportunity for career progression, Plus other excellent benefits/incentives About us: From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction. Over the last 50 years …
Customer Service Advisor - Toyota / Mazda Stockport employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Toyota / Mazda Stockport
✨Tip Number 1
Familiarise yourself with Toyota and Mazda's customer service ethos. Understanding their brand values and how they prioritise customer satisfaction will help you align your approach during interviews.
✨Tip Number 2
Prepare to share specific examples from your past experiences in customer service. Highlight situations where you turned a negative experience into a positive one, as this demonstrates your problem-solving skills.
✨Tip Number 3
Research the RRG Group and its history. Knowing about their growth and commitment to customer satisfaction can help you express genuine interest in being part of their team.
✨Tip Number 4
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and empathetically, so consider role-playing common customer scenarios with a friend.
We think you need these skills to ace Customer Service Advisor - Toyota / Mazda Stockport
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Customer Service Advisor role entails. Highlight key responsibilities and required skills, such as customer interaction and aftersales service.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service, sales, or hospitality. Use specific examples that demonstrate your ability to build relationships and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention why you want to work for RRG Group and how you can contribute to their success.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammar errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Click To Hired
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences in sales, retail, or hospitality where you went above and beyond to ensure customer satisfaction.
✨Know the Brand Inside Out
Research Toyota and Mazda, including their values, products, and recent news. Being knowledgeable about the brands will demonstrate your genuine interest and help you connect with the interviewers.
✨Prepare for Common Scenarios
Think about potential customer service scenarios you might face in this role. Prepare responses that highlight your problem-solving skills and ability to handle difficult situations with grace.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you understand how you can contribute to the team and the company’s goals.
