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- Tasks: Support customers with billing queries and payment issues, providing expert guidance.
- Company: Join EE, a leading telecommunications company known for its commitment to customer service.
- Benefits: Enjoy a competitive salary, commission opportunities, and flexible shifts with no late evenings.
- Why this job: Make a real difference in people's lives while developing valuable skills in a supportive environment.
- Qualifications: No specific qualifications required; just bring your life experience and a passion for helping others.
- Other info: Full-time permanent role with opportunities for growth and development within the company.
The predicted salary is between 20000 - 28000 £ per year.
Job DescriptionWhere:DarlingtonFull time:PermanentSalary:25,087 rising to 25,684 at 9 months in role, plus the ability to earn commissionHourly rate:12.82 per hour rising to 13.12 per hour at 9 months in roleShifts:The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills youve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether its helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.We understand that life never stands still, and like most roles within EE, this opportunity is designed…
Customer Service Advisor (Newton Aycliffe) employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Newton Aycliffe)
✨Tip Number 1
Familiarise yourself with the company values and mission of EE. Understanding their commitment to customer service will help you align your responses during any interviews or discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to share specific examples from your life experience that demonstrate your resilience and ability to handle challenging situations. This could be anything from managing family responsibilities to resolving conflicts in previous roles.
✨Tip Number 3
Research common customer service scenarios and think about how you would approach them. Being able to articulate your problem-solving strategies will show that you’re proactive and ready to tackle the challenges of the role.
✨Tip Number 4
Network with current or former employees of EE if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Customer Service Advisor (Newton Aycliffe)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Advisor position. Tailor your application to highlight how your life experiences and skills align with these requirements.
Craft a Personal Statement: Write a compelling personal statement that showcases your resilience and ability to navigate challenging situations. Use specific examples from your life that demonstrate your problem-solving skills and customer service abilities.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences where you have successfully supported others. Include details about how you handled difficult situations and the positive outcomes that resulted.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Click To Hired
✨Showcase Your Life Experience
Since the role values life experience, be ready to share personal stories that demonstrate your resilience and ability to handle challenging situations. Think about times when you've successfully navigated difficulties, whether in family life or previous jobs.
✨Understand the Company Values
Research EE's mission and values before the interview. This will help you align your answers with what they stand for, especially regarding customer service and support. Showing that you understand their ethos can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer scenarios. Practice responses that highlight your problem-solving skills and empathy. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
