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- Tasks: Help customers with tech-related billing queries over the phone.
- Company: Join Plusnet, a leading provider in customer service and technology.
- Benefits: Enjoy flexible working hours, remote options, and a competitive salary.
- Why this job: Make a real difference by solving problems and supporting customers.
- Qualifications: No specific experience needed; just be helpful and calm.
- Other info: You can schedule your own breaks and manage your time flexibly.
The predicted salary is between 25087 - 25087 £ per year.
Job DescriptionCustomer Service Advisor – Billing (Endeavour Sheffield, Sheffield, United Kingdom)Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Billing role with Plusnet. Why not use your skills to make a difference and join our Billing in Sheffield. You’ll be talking over the phone to customers with all sorts of Tech related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you?A great starting salary of £25,087.00 plus incenti…
Customer Service Advisor - Billing (Endeavour Sheffield, Sheffield, United Kingdom) employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Billing (Endeavour Sheffield, Sheffield, United Kingdom)
✨Tip Number 1
Familiarise yourself with common billing issues and tech-related queries. This will help you feel more confident during the interview and demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing with a friend can help you articulate your thoughts clearly and build rapport, which is crucial for a customer service role.
✨Tip Number 3
Research Plusnet's values and customer service philosophy. Understanding their approach will allow you to align your answers with what they are looking for in a candidate.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved issues or helped others. These anecdotes will showcase your ability to handle customer queries effectively.
We think you need these skills to ace Customer Service Advisor - Billing (Endeavour Sheffield, Sheffield, United Kingdom)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Plusnet is looking for in a Customer Service Advisor. Highlight the skills they value, such as problem-solving and relationship-building.
Tailor Your CV: Make sure your CV reflects your relevant skills and experiences. Emphasise any customer service experience or transferable skills, especially those related to technology or problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention how your background aligns with Plusnet's values and how you can contribute to their team, particularly in handling tech-related queries.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Click To Hired
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or find creative solutions.
✨Demonstrate Your Communication Skills
As you'll be talking over the phone with customers, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining complex ideas in simple terms, as this will be key in your role.
✨Emphasise Your Flexibility
Plusnet values flexibility, so be ready to discuss how you can adapt to changing situations. Share experiences where you've successfully managed your time or adjusted your approach to meet different needs.
✨Express Your Enthusiasm for Technology
Since the job involves tech-related queries, showing a genuine interest in technology can set you apart. Talk about any relevant hobbies or experiences that demonstrate your passion for tech and problem-solving.
