Customer Service

Our client is a leading name in customer-centric services, in the search of a passionate and enthusiastic Customer Service Representative. This is a fantastic opportunity to become part of a fast-paced, friendly, and supportive team where your people skills will shine. As a key part of the Customer Service Department, you’ll be the first point of contact for the company's valued customers, helping to deliver an exceptional customer experience and uphold the company’s “customer first” ethos. What’s in it for you: Early Friday finish Company Pension Free Parking onsite Up to 25 days holiday + Bank holidays Professional study support Cycle to Work scheme Car sharing incentive scheme Healthcare Cash Plan  Key Responsibilities: Handle incoming calls promptly and professionally Use active listening and questioning techniques to identify customer needs Log and resolve queries efficiently while maintaining accurate call notes Ensure strict compliance with Data Protection regulations Use positive language to reassure customers and confirm essential details Recommend relevant products and services Resolve queries at first point of contact using available knowledge resources Escalate complex issues promptly to ensure timely resolution Share customer feedback to help enhance the service offering  What We’re Looking For: A true passion for delivering outstanding customer service …