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- Tasks: Engage with customers to discuss policy renewals and provide tailored insurance solutions.
- Company: Join Agria Pet Insurance, a leading provider dedicated to pet health and customer satisfaction.
- Benefits: Enjoy hybrid work options, corporate perks, and a supportive team environment.
- Why this job: Be part of a dynamic team that values customer relationships and offers meaningful support.
- Qualifications: No specific experience required; enthusiasm and strong communication skills are key.
- Other info: Must attend a two-week in-office induction starting 1st September.
The predicted salary is between 28800 - 48000 £ per year.
The Role: We’re looking for a Customer Retention Specialist to join our busy team here at Agria Pet Insurance where you’ll support our customers who are coming to the end of their current policy and want to discuss their renewal with us. A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs. You’ll be enthusiastic about our products and be able to talk confidently to our customers, making sure they understand everything about their policy and quotation. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. Alternatively, this role can be based fully remote. The start date for this role is Monday 1st September and you will be required to attend a two week, in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role.
What you’ll be doing:
- Handle all retention & renewal calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies.
- Outbound calling including but not limited to; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications.
Customer Retention Specialist employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Specialist
✨Tip Number 1
Familiarise yourself with Agria Pet Insurance's products and services. Understanding the specifics of what they offer will allow you to speak confidently and enthusiastically about their policies during your interactions.
✨Tip Number 2
Practice active listening skills. Since the role involves handling customer queries, being able to listen attentively and respond appropriately will demonstrate your ability to connect with customers and address their needs effectively.
✨Tip Number 3
Get comfortable with the tools and systems used in customer service roles. Familiarity with CRM software or similar systems can give you an edge, as it shows you're ready to hit the ground running and manage customer information efficiently.
✨Tip Number 4
Prepare for the hybrid work model by ensuring you have a suitable home office setup. Since the role allows for remote work, demonstrating that you can maintain productivity in both environments will be a plus during your discussions.
We think you need these skills to ace Customer Retention Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and skills required for the Customer Retention Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved customer service, retention, or sales. Use specific examples to demonstrate your ability to handle customer queries and provide solutions.
Highlight Communication Skills: Since the role involves active listening and clear communication, make sure to illustrate your strong verbal and written communication skills in your application. Mention any relevant training or experiences that showcase these abilities.
Express Enthusiasm for the Company: Convey your enthusiasm for Agria Pet Insurance and its products in your cover letter. Research the company’s values and mission, and explain why you are excited about the opportunity to contribute to their team.
How to prepare for a job interview at Click To Hired
✨Show Enthusiasm for the Product
Make sure to express your genuine interest in Agria Pet Insurance and its products. Research their offerings beforehand so you can discuss them confidently during the interview.
✨Demonstrate Active Listening Skills
Since the role involves handling customer queries, practice active listening techniques. During the interview, show that you can listen carefully and respond thoughtfully to questions.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or retained customers.
✨Understand the Hybrid Work Model
Familiarise yourself with the hybrid work approach mentioned in the job description. Be ready to discuss how you can effectively work both remotely and in the office, especially during the induction period.
