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For Companies At a Glance
- Tasks: Investigate and resolve member complaints while managing open cases.
- Company: Join a dynamic team in Bedford focused on customer relations.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Make a real impact by helping customers and enhancing their experience.
- Qualifications: Experience in motor trade or insurance is a plus; strong communication skills required.
- Other info: Ideal for self-driven individuals who thrive in fast-paced settings.
The predicted salary is between 30000 - 42000 £ per year.
We are currently looking for a Customer Resolution Account Executive to join our Member Customer Relations team, based at our office in Bedford MK44 3JZ. As a Customer Resolution Account Executive, you will be key to the investigation and resolution of our registered members’ complaints. You will account manage open complaints and monitor the progress of complaints, including liaison with internal departments to ensure that the complaint is dealt with efficiently. You will aim to deliver high levels of internal and external customer service.
What we need from you:
- Previous experience in the Motor trade or insurance industry is an advantage but not essential.
- Self-driven with a desire for continuous learning.
- Can empathize with customers and listen carefully.
- Is decisive and can distinguish when to be flexible and when to be firm.
- Can quickly identify and evaluate problems to reach a solution.
- Excellent communication skills with a confident and professional telephone manner.
- Proficient in the use of Microsoft including Excel and Word.
- Strong attention to detail.
- Able to work on your initiative and in a team environment.
- Able to adapt quickly in a fast-paced environment and able to remain calm under pressure.
- Maintain a professional manner while dealing with customers.
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolution Account Executive
✨Tip Number 1
Familiarise yourself with common customer complaints in the motor trade and insurance sectors. Understanding these issues will help you demonstrate your knowledge during interviews and show that you're proactive about resolving customer concerns.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires a confident and professional telephone manner, consider role-playing scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Highlight your problem-solving abilities by preparing examples of how you've successfully resolved conflicts or complaints in previous roles. This will showcase your decisiveness and ability to remain calm under pressure, which are key traits for this position.
✨Tip Number 4
Get comfortable with Microsoft Excel and Word if you're not already. Brush up on your skills by creating sample reports or documents, as proficiency in these tools is essential for managing complaints and communicating effectively within the team.
We think you need these skills to ace Customer Resolution Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or complaint resolution. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and communication skills. Share specific examples of how you've successfully resolved customer complaints in the past, and express your enthusiasm for the role.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office, particularly Excel and Word. Mention any experience you have in the motor trade or insurance industry, even if it's not extensive.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Click To Hired
✨Showcase Your Empathy
As a Customer Resolution Account Executive, you'll need to empathise with customers. During the interview, share examples of how you've handled customer complaints in the past, highlighting your ability to listen and understand their concerns.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss specific instances where you've identified problems and implemented solutions. This role requires quick thinking, so showcasing your decisiveness and flexibility will impress the interviewers.
✨Highlight Communication Proficiency
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently, especially over the phone. You might even want to simulate a call scenario to demonstrate your professional telephone manner.
✨Familiarise Yourself with Microsoft Tools
Since proficiency in Microsoft Excel and Word is required, brush up on these tools before the interview. Be ready to discuss how you've used them in previous roles, as this will show your readiness to handle the administrative aspects of the job.
