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- Tasks: Lead customer research projects and deliver insights to shape business decisions.
- Company: Join Sellick Partnership, a dynamic recruitment agency focused on connecting talent with opportunities.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact by amplifying the voice of customers in business strategies.
- Qualifications: Passion for data and insight, with relevant market or social research experience.
- Other info: Opportunity to manage a team and drive continuous improvement through customer understanding.
The predicted salary is between 36000 - 60000 £ per year.
Sellick Partnership are currently recruiting for a Customer Research and Insight Manager on behalf of one of our clients in the Northeast. The role of a Customer Research & Insight Manager will be responsible for:
- Developing, managing, and delivering a research and insights program, which drives customer understanding, to ensure the voice of tenants is considered and involved in business decisions.
- Identifying a solution for, and then managing the collection of customer satisfaction information.
- Managing supplier relationships, agreeing methodology, questionnaire design, contact strategy, and analysis framework.
- Understanding and mapping the end-to-end customer journey and measures to determine pinch points and moments of truth.
- Managing supplier relationships, ensuring methodology delivers robust results and is compliant with regulatory requirements, identifying trends and outliers and converting the results into actionable insight, bringing to life through visual storytelling.
- Managing a Customer Research & Insight Analyst and collectively delivering a customer segmentation based on multiple attributes to develop profiles and personas, which then inform business change and drive continuous improvement.
The successful candidates will need:
- A passion for insight and a natural curiosity about customers and data.
- A relevant Market Research, Social Research qualification.
Customer Research & Insight Manager employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Research & Insight Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer research and insights. Understanding current methodologies and tools used in the industry will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Network with professionals in the field of customer research. Attend relevant webinars or local meetups to connect with others who can provide insights into the role and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data to drive business decisions in previous roles. Being able to articulate your experience with actionable insights will set you apart from other candidates.
✨Tip Number 4
Showcase your ability to manage relationships with suppliers and stakeholders. Highlight any past experiences where you successfully collaborated with external partners to achieve research goals, as this is crucial for the role.
We think you need these skills to ace Customer Research & Insight Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and requirements. Highlight your relevant experience in customer research, insights, and data analysis that aligns with the role.
Tailor Your CV: Customise your CV to reflect your skills and experiences that are most relevant to the Customer Research & Insight Manager position. Use keywords from the job description to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer insight and your understanding of the importance of customer feedback in business decisions. Provide specific examples of how you've successfully managed research projects or improved customer satisfaction in the past.
Showcase Your Analytical Skills: In your application, emphasise your analytical skills and experience with data interpretation. Mention any tools or methodologies you are familiar with that can help in managing supplier relationships and delivering actionable insights.
How to prepare for a job interview at Click To Hired
✨Show Your Passion for Customer Insight
Make sure to express your enthusiasm for understanding customer behaviour and data. Share examples from your past experiences where your insights led to significant business improvements.
✨Demonstrate Your Analytical Skills
Prepare to discuss specific methodologies you've used in previous roles for collecting and analysing customer satisfaction data. Be ready to explain how you turned data into actionable insights.
✨Understand the Customer Journey
Familiarise yourself with mapping customer journeys and identifying key touchpoints. Be prepared to discuss how you would approach this task and what measures you would implement to enhance customer experience.
✨Highlight Your Leadership Experience
If you've managed teams before, share your leadership style and how you foster collaboration. Discuss how you would support a Customer Research & Insight Analyst in delivering impactful insights.
