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For Companies At a Glance
- Tasks: Lead the charge in enhancing customer experiences and mapping their journey.
- Company: Join a top FinTech firm transforming financial services for SMEs and SOHOs.
- Benefits: Enjoy competitive salary, flexible working options, and a vibrant company culture.
- Why this job: Make a real impact on customer satisfaction in a dynamic, evolving environment.
- Qualifications: Passion for customer experience; relevant marketing or management experience preferred.
- Other info: Work directly with the new CMO and be part of a senior marketing team.
The predicted salary is between 34000 - 58000 £ per year.
Join Us as a Customer Journey Manager £40-50k
Are you ready to make a direct impact on how customers experience a business? Do you have a passion for customer experience and want to work in an exciting, transforming company? If so, we want YOU to join our team!
The business you’re about to join is a leading financial services specialist with a strong legacy. Operating in the UK and Asia, the company caters to SME and SOHO markets filling a vital gap for businesses often overlooked by mainstream lenders. With recent changes in leadership and a revamp of their marketing strategy, a new opportunity has arisen for a Customer Journey Manager to join their senior marketing team.
Reporting directly to the newly appointed CMO, you’ll be an individual contributor, responsible for shaping and executing strategies that ensure the customer journey is at the heart of everything the company does. You’ll collaborate with cross-functional teams, aligning marketing, sales, and service processes to create an exceptional customer experience.
In this role, you will:
- Champion the voice of the customer and ensure their needs are prioritized across all functions.
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Manager - FinTech
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience, especially within the FinTech sector. Understanding what makes a great customer journey in financial services will help you speak confidently about your ideas during interviews.
✨Tip Number 2
Network with professionals in the FinTech industry, particularly those involved in customer experience roles. Attend relevant events or webinars to make connections and gain insights that could set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer journeys in previous roles. Be ready to share metrics or outcomes that demonstrate your impact, as this will show your potential value to our team.
✨Tip Number 4
Research our company’s recent marketing strategies and leadership changes. Being knowledgeable about our direction will allow you to tailor your conversation and show how you can contribute to our goals as a Customer Journey Manager.
We think you need these skills to ace Customer Journey Manager - FinTech
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Journey Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer experience management, particularly in FinTech or similar industries. Use quantifiable achievements to demonstrate your impact in previous roles.
Write a Tailored Cover Letter: In your cover letter, express your passion for customer experience and how you can contribute to the company's mission. Mention specific examples of how you've championed the voice of the customer in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Click To Hired
✨Understand the Customer Journey
Make sure you have a solid grasp of what a customer journey entails, especially in the FinTech sector. Be prepared to discuss how you would map out and enhance the customer experience, as this will be a key focus of the role.
✨Showcase Your Collaboration Skills
Since the role involves working with cross-functional teams, highlight your experience in collaborating with different departments. Share specific examples of how you've successfully aligned marketing, sales, and service processes in previous roles.
✨Demonstrate Your Passion for Customer Experience
Express your enthusiasm for improving customer experiences. Discuss any relevant projects or initiatives you've led that prioritised customer needs, and how those efforts made a tangible impact on the business.
✨Prepare Questions for the CMO
As you'll be reporting directly to the CMO, prepare insightful questions to ask during the interview. This shows your interest in the company's direction and allows you to gauge how your role can contribute to their vision.
