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- Tasks: Coordinate customer experiences and ensure exceptional service in a dynamic team.
- Company: Join a leading company in the restoration and construction industry.
- Benefits: Enjoy a competitive salary and a supportive work environment with Monday to Friday hours.
- Why this job: Be part of a team that values communication, organisation, and customer satisfaction.
- Qualifications: Experience in customer service and the insurance sector is preferred.
- Other info: Opportunity for growth and development in a fast-paced industry.
The predicted salary is between 22600 - 33000 £ per year.
Location: Swanley, South London
Total Salary: £28,147 per annum
Hours: Monday to Friday, 8:30 am – 5:00 pm
Are you passionate about delivering exceptional customer service? Do you have experience in the insurance sector? We have an exciting opportunity for a Customer Experience Coordinator to join our dynamic team in Swanley, South London, within the restoration and construction industry.
Key Responsibilities:
- Demonstrate strong communication skills, both verbal and written.
- Drive all actions to be outcome-focused.
- Exhibit excellent organizational skills and maintain a tidy workspace.
- Work well within a team and independently with self-motivation.
- Accurately input data into various systems such as Xactware, Symbility, and other customer portals.
- Act as the primary liaison between customers, the service centre, and contractors, ensuring clear and precise communication.
- Schedule appointments for both reactive and planned works for trades.
- Assist customers with their material choices for reinstatement works.
- Handle interim invoicing for reinstatement works.
- Ensure adherence to Service Level Agreements (SLA) and promptly report any issues to the Customer Experience Manager.
- Deliver outstanding customer service, always remaining courteous and professional.
- Analyze and correct financial data to ensure accurate projected margins and weekly updates to PMC.
- Resolve customer queries.
Customer Experience Coordinator In Swanley employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator In Swanley
✨Tip Number 1
Familiarise yourself with the insurance sector, especially in relation to customer service. Understanding the nuances of this industry will help you stand out during interviews and demonstrate your passion for delivering exceptional customer experiences.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Since you'll be acting as a liaison between customers and contractors, being able to convey information clearly and effectively is crucial for success in this role.
✨Tip Number 3
Get comfortable with data input and management systems like Xactware and Symbility. Familiarity with these tools will not only make you more efficient but also show that you're proactive and ready to hit the ground running.
✨Tip Number 4
Demonstrate your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. Being able to showcase your ability to stay organised and focused will resonate well with the hiring team.
We think you need these skills to ace Customer Experience Coordinator In Swanley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the insurance sector. Use specific examples that demonstrate your strong communication skills and organisational abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention how your skills align with the responsibilities of the Customer Experience Coordinator role, particularly your ability to liaise effectively with customers and contractors.
Highlight Relevant Skills: In your application, emphasise your experience with data input and any familiarity with systems like Xactware or Symbility. This will show that you are prepared for the technical aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this position.
How to prepare for a job interview at Click To Hired
✨Showcase Your Communication Skills
Since the role requires strong verbal and written communication, be prepared to demonstrate these skills during the interview. Practice articulating your thoughts clearly and concisely, and consider sharing examples of how you've effectively communicated with customers in the past.
✨Highlight Your Organisational Abilities
The job involves maintaining a tidy workspace and managing multiple tasks. Bring up specific instances where your organisational skills have led to successful outcomes. You might even want to mention any tools or methods you use to stay organised.
✨Prepare for Customer Scenarios
Expect questions that assess your ability to handle customer queries and provide exceptional service. Think of challenging situations you've faced in previous roles and how you resolved them. This will show your problem-solving skills and commitment to customer satisfaction.
✨Familiarise Yourself with Relevant Software
The role requires inputting data into systems like Xactware and Symbility. If you have experience with these or similar platforms, make sure to mention it. If not, do a bit of research on them so you can discuss how quickly you can learn new software.
