Customer Contact Adviser

Customer Contact Adviser – Temporary About the Role: Are you passionate about helping others and making a real difference in your community? We're looking for a Customer Contact Adviser to join our clients dedicated team that supports residents, businesses, and visitors with a wide range of enquiries-from Council Tax to Waste Management. While many services are accessed online, they pride themselves on delivering personalised support via telephone, email, and face-to-face interactions. What You'll Do: As a Customer Contact Adviser, you'll be the first point of contact for individuals seeking help. You'll provide friendly, knowledgeable assistance while working as part of a dynamic team. Your journey will begin in a city centre office environment, with the potential to move to a hybrid working model once training is complete. Key Responsibilities: Handle and resolve a variety of customer queries. Support customers via phone, email, and in-person communication. Listen carefully, log enquiries accurately, and research to provide effective solutions. Navigate multiple software systems while staying organised and focused. Remain calm and professional when dealing with confused or frustrated customers. De-escalate emotionally charged situations with empathy and clear communication. What We're Looking For: Experience in a busy, customer-facing role. Strong multitasking and problem-solving abilitie…