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- Tasks: Support customers by managing emails, processing orders, and handling queries.
- Company: Join a well-established client in Much Wenlock with a strong reputation.
- Benefits: Enjoy flexible hours and a competitive pay rate of £13.00 per hour.
- Why this job: Gain valuable experience in customer service while working in a dynamic environment.
- Qualifications: Strong admin skills, good customer service, and computer literacy required.
- Other info: Part-time or full-time roles available for 4-6 weeks.
Our popular and well-established client based in Much Wenlock is looking for a part time or full-time temporary customer support, to help the team for around 4-6 weeks. You will be responsible for the company inbox, where you will be monitoring and processing emails, including quotes, orders, queries and you will also be sending the correct paperwork to customers and sending the relevant paperwork to Flightdeck. In addition, you will be referring technical enquiries and queries to the relevant department, logging complaints, taking payments via card processing software or similar for applicable orders, liaising with accounts regarding bacs payments and sending out company samples in the post. As part of this varied role you will be answering calls, managing and checking orders to dispatch, printing picklists for warehouse, liaising with haulers booking direct load vehicles and chasing ETAs, reporting and following up on delayed deliveries, damages and claims.
Ideal Candidate
- Experience as a Strong administrator/Co-Ordinator
- Good Customer Service
- Applied a methodical approach to work
- Accurate in detailing
- Computer Literate
- Flexible and Reliable
- Have the ability to help other departments if required
Hours
Must work a minimum of 4 Days 9-5pm. There is flexibility if required.
Salary
£13.00 per hour
If you are interested in this vacancy, please click to APPLY...
Customer Co-ordinator employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Co-ordinator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you answer customer queries more effectively and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Brush up on your communication skills, both written and verbal. Since you'll be handling emails and calls, being clear and concise will make a great impression on the hiring team.
✨Tip Number 3
Prepare to discuss your previous experience in administration or customer service. Think of specific examples where you've successfully managed tasks similar to those listed in the job description.
✨Tip Number 4
Show your flexibility and reliability by being open about your availability. Since the role requires a minimum of four days a week, highlighting your willingness to adapt can set you apart from other candidates.
We think you need these skills to ace Customer Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a strong administrator or co-ordinator. Emphasise your customer service skills and any previous roles that involved managing emails, processing orders, or liaising with different departments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your methodical approach to work and your attention to detail. Mention specific examples of how you've successfully handled customer queries or complaints in the past.
Highlight Technical Skills: Since the role involves using card processing software and liaising with accounts, be sure to mention your computer literacy and any relevant software experience in your application.
Show Flexibility and Reliability: In your application, express your willingness to work flexible hours and your reliability in previous roles. This will demonstrate that you are a good fit for the company's needs.
How to prepare for a job interview at Click To Hired
✨Showcase Your Administrative Skills
Make sure to highlight your experience as an administrator or co-ordinator. Be prepared to discuss specific examples of how you've successfully managed tasks, organised information, and maintained accuracy in your previous roles.
✨Demonstrate Customer Service Excellence
Since the role involves customer support, be ready to share instances where you provided exceptional service. Discuss how you handled difficult situations or resolved customer queries effectively.
✨Be Methodical and Detail-Oriented
The job requires a methodical approach, so emphasise your ability to stay organised and detail-oriented. You might want to mention any tools or techniques you use to keep track of tasks and ensure nothing falls through the cracks.
✨Prepare for Technical Queries
As you'll be referring technical enquiries to the relevant department, it’s wise to familiarise yourself with the basics of the products or services offered. This will show your proactive nature and willingness to learn.
