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- Tasks: Manage customer complaints from start to finish, ensuring fair resolutions.
- Company: Join a leading UK firm in Pensions and Life Assurance.
- Benefits: Earn £190 per day with a hybrid work model after training.
- Why this job: Make a real impact by improving customer experiences and processes.
- Qualifications: Experience in complaints handling, preferably in financial services.
- Other info: Office-based for training, then hybrid; must be near Edinburgh.
The predicted salary is between 38000 - 57000 £ per year.
Our client, a UK leader in Pensions and Life Assurance, is looking for a team of dedicated Complaint Officers to join their team in Edinburgh.
As a Complaint Handler, you will take ownership of the full end-to-end complaints process, from initial receipt to final resolution, ensuring fair outcomes for customers while adhering to regulatory guidelines.
Please note this role will require you to be based within a commutable distance of Edinburgh - You will be based in office 5 days a week through training and accreditation, moving to hybrid after.
Key Responsibilities:- Managing the full lifecycle of customer complaints, from initial data gather to final response.
- Collaborating with internal teams to gather necessary information and drive complaint resolutions.
- Ensuring compliance with regulatory standards by maintaining accurate records and adhering to best practices.
- Identifying trends in complaints and providing insights to enhance processes and customer experience.
- Delivering excellent customer service at every touchpoint.
Complaints experience in financial services or wider regulated markets — Pensions or Life Assurance experience is desirable.
Complaint Officer employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Officer
✨Tip Number 1
Familiarise yourself with the specific regulations and compliance standards in the pensions and life assurance sectors. Understanding these guidelines will not only help you in the role but also demonstrate your commitment to adhering to industry standards during your interview.
✨Tip Number 2
Prepare examples of how you've successfully managed complaints in previous roles. Be ready to discuss specific situations where you resolved issues effectively, as this will showcase your problem-solving skills and customer service orientation.
✨Tip Number 3
Research common trends in complaints within the financial services sector. Being able to discuss these trends and suggest potential improvements during your interview can set you apart as a proactive candidate who is keen on enhancing customer experience.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This information can help you tailor your approach and demonstrate that you understand the environment you'll be working in.
We think you need these skills to ace Complaint Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Complaint Officer position. This will help you tailor your application to highlight relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in handling complaints, particularly within financial services or regulated markets. Use specific examples to demonstrate your skills in managing customer complaints effectively.
Showcase Your Skills: Make sure to showcase skills that are crucial for the role, such as attention to detail, communication skills, and the ability to work collaboratively with internal teams. Provide examples of how you've used these skills in past roles.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific requirements of the Complaint Officer role. Mention your understanding of regulatory compliance and your commitment to delivering excellent customer service.
How to prepare for a job interview at Click To Hired
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their values, mission, and the specific services they offer in pensions and life assurance. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Your Complaint Handling Skills
Prepare examples from your past experience where you've successfully managed complaints. Highlight your ability to resolve issues while adhering to regulatory guidelines, as this is crucial for the role of a Complaint Officer.
✨Showcase Your Customer Service Excellence
Since delivering excellent customer service is key, be ready to discuss how you've gone above and beyond for customers in previous roles. Use specific examples to illustrate your commitment to providing fair outcomes.
✨Be Ready to Discuss Trends and Insights
Think about any trends you've noticed in complaints in your previous roles. Be prepared to discuss how you identified these trends and what insights you provided to improve processes or customer experiences.
