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For Companies At a Glance
- Tasks: Help customers with payment issues and find solutions together.
- Company: Join a company transforming the used car finance industry in Manchester.
- Benefits: Enjoy a competitive salary, 25 days holiday, private medical plan, and a bonus scheme.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: No specific experience required, just a passion for helping others and problem-solving skills.
- Other info: Opportunity to grow with the company and increase holiday days after three years.
The predicted salary is between 26000 - 30000 £ per year.
Are you a people person with a knack for problem-solving? Our client is seeking a Collections Agent to join their team in Manchester. This exciting role involves supporting customers with outstanding payments, ensuring they receive the best possible service. The company is dedicated to revolutionising the used car finance industry, making the car buying experience as simple and joyful as possible.
Enjoy a competitive salary ranging from £26,000 to £30,000, with the added bonus of a discretionary company bonus scheme. Benefit from 25 days of holiday, which increases to 28 days after three years of service, plus bank holidays. Additionally, you'll have access to a private medical plan and a health cash plan for you and your family, ensuring your well-being is always a priority.
As a Collections Agent, you'll be responsible for:
- Handling telephone queries from customers facing financial difficulties.
- Engaging in meaningful conversations to find suitable payment solutions.
- Setting up payment plans and collaborating with specialist teams.
- Demonstrating compassion and understanding for customers in vulnerable situations.
- Keeping accurate records of conversations and actions.
- Reviewing and suggesting improvements to processes.
- Identifying and reporting potential risks to your line manager.
Collections Advisor employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Familiarise yourself with the used car finance industry. Understanding the common challenges customers face can help you engage more effectively during interviews and demonstrate your problem-solving skills.
✨Tip Number 2
Practice active listening techniques. As a Collections Advisor, you'll need to show empathy and understanding. Being able to articulate how you would handle difficult conversations can set you apart from other candidates.
✨Tip Number 3
Prepare examples of past experiences where you've successfully resolved customer issues. Highlighting your ability to find suitable payment solutions will showcase your relevant skills and make a strong impression.
✨Tip Number 4
Research the company culture and values. Tailoring your conversation to align with their mission of making car buying joyful can demonstrate your genuine interest in the role and the organisation.
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and problem-solving. Use specific examples that demonstrate your ability to handle financial queries and engage with customers compassionately.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the collections process. Mention why you are interested in this role and how your skills align with the company's mission to improve the car buying experience.
Highlight Relevant Skills: In your application, emphasise skills such as communication, empathy, and attention to detail. These are crucial for a Collections Advisor, so provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential in this role.
How to prepare for a job interview at Click To Hired
✨Show Your People Skills
As a Collections Advisor, you'll be dealing with customers facing financial difficulties. Make sure to highlight your ability to empathise and communicate effectively during the interview. Share examples of how you've successfully handled challenging conversations in the past.
✨Demonstrate Problem-Solving Abilities
The role requires finding suitable payment solutions for customers. Prepare to discuss specific instances where you've identified problems and implemented effective solutions. This will showcase your critical thinking and adaptability.
✨Understand the Company’s Mission
Research the company’s approach to revolutionising the used car finance industry. Be ready to discuss how you can contribute to making the car buying experience simpler and more enjoyable for customers, aligning your values with theirs.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
