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- Tasks: Support client operations by managing inquiries, scheduling meetings, and maintaining records.
- Company: Join a dynamic team dedicated to providing exceptional client service.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Be the key player in enhancing client experiences and making a real impact.
- Qualifications: Experience in admin or client support, with strong communication skills required.
- Other info: Ideal for multitaskers who thrive in fast-paced settings.
The predicted salary is between 24000 - 36000 £ per year.
Client Services Administrator to support client-facing operations. This role is pivotal in ensuring a seamless experience for clients by managing administrative tasks, coordinating service delivery, and maintaining accurate records. The ideal candidate will have excellent communication skills, a customer-first mindset and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Act as the first point of contact for client inquiries via phone, email, or in-person.
- Maintain and update client records in CRM and internal databases.
- Schedule and coordinate client meetings, service appointments, and follow-ups.
- Prepare and process client documentation, contracts, and service agreements.
- Liaise with internal departments to ensure timely and accurate service delivery.
- Monitor and track service requests, ensuring resolution within agreed timelines.
- Generate reports and summaries for client accounts and service performance.
- Assist in onboarding new clients and ensuring a smooth transition process.
- Support the Client Services team with general administrative duties.
- Be the middle person between the paraplanner and Manager.
Requirements:
- Proven experience in an administrative or client support role.
- Excellent written and verbal communication abilities.
- Customer-focused with a problem-solving attitude.
- High attention to detail and accuracy.
- Happy to be client facing.
Client Services Administrator employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what we stand for at StudySmarter will help you align your responses during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills, as they are crucial for this role. Engage in mock conversations or role-playing scenarios to enhance your ability to handle client inquiries effectively and confidently.
✨Tip Number 3
Get comfortable with CRM software and other administrative tools. Familiarity with these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running in a fast-paced environment.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when applying for the position.
We think you need these skills to ace Client Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative or client support roles. Emphasise your communication skills and any customer service achievements that align with the responsibilities of a Client Services Administrator.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-first mindset and problem-solving attitude. Use specific examples from your past experiences to demonstrate how you can contribute to ensuring a seamless experience for clients.
Highlight Multitasking Abilities: In your application, mention instances where you've successfully managed multiple tasks in a fast-paced environment. This will show that you can handle the demands of the role effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Click To Hired
✨Showcase Your Communication Skills
As a Client Services Administrator, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a client interaction, so practice articulating your thoughts clearly and confidently.
✨Highlight Your Multitasking Abilities
This role requires juggling multiple tasks at once. Share specific examples from your past experiences where you successfully managed several responsibilities simultaneously. This will show that you can thrive in a fast-paced environment.
✨Emphasise Your Customer-First Mindset
The ideal candidate has a customer-first attitude. Prepare to discuss how you've gone above and beyond for clients in previous roles. Use real-life scenarios to illustrate your commitment to providing exceptional service.
✨Familiarise Yourself with CRM Systems
Since maintaining client records in CRM systems is part of the job, it’s beneficial to mention any experience you have with such tools. If you're not familiar with a specific system, express your willingness to learn quickly, as this shows adaptability.
