Client Experience Manager

Client Experience Manager £30-40k + Excellent Benefits Fareham VR/10469 This is an exciting role working for a well-established digital marketing agency with an excellent reputation and reach. The position suits someone who has worked in a digital marketing agency and thrives on building strong client relationships You will enjoy being the main point of contact and take pride in delivering clear, regular updates that help clients feel confident in their campaigns. You’re proactive, positive, and not afraid to get stuck in when deadlines are tight. You’re confident leading meetings, managing client expectations, and working with SEO, PPC and UX teams to align on KPIs and strategy within a supportive, fun environment Your role will involve: * Acting as the first point of contact for all marketing clients * Leading onboarding and discovery sessions for new projects * Supporting SEO, PPC and UX teams in setting KPIs and building campaign strategies * Running monthly reporting calls and quarterly strategy reviews * Keeping clients informed on progress via email, video and in-person updates * Identifying and addressing client issues to improve satisfaction and retention * Working with internal teams to manage workload, budgets and timelines * Monitoring campaign performance and spotting opportunities to scale results * Reviewing and approving marketing outputs for quality and…