Chief Client Officer

Job DescriptionJob Title: Chief Client Officer (CCO)Location: Head Office (hybrid)Role OverviewWe’re seeking an experienced Chief Client Officer (CCO) to shape and drive the end‑to‑end client experience ecosystem at our client’s business, a high-growth Digital Marketing Agency. You\’ll be the client champion across the agency group, improving revenue growth, driving retention, and growing long‑term partnerships with existing and new clients.Key Responsibilities1. Client Experience Leadership:Develop and implement a compelling, group-wide client experience strategy, ensuring consistent excellence across agencies and service linesLead the establishment of client‑centric processes, standards, playbooks, and operating conventions to ensure consistency, quality, and scalability.Define success metrics retention rates, revenue retention) and integrate performance dashboards2. Client Relationship & Commercial Growth Strategies:Serve as an executive sponsor for clients and serve as an escalation point and senior face for strategic global clients; own roster of high-value relationships with clear growth and satisfaction goalsIden…