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- Tasks: Manage calls and emails, providing support and guidance to those in need.
- Company: Join a dedicated team in Dewsbury focused on delivering first-class assistance.
- Benefits: Flexible hours, part-time work, and a supportive team environment.
- Why this job: Make a real impact by helping individuals access vital local services.
- Qualifications: Experience in handling high call volumes, preferably in a support role.
- Other info: Friday availability is essential; training and supervision provided.
The predicted salary is between 19600 - 24600 £ per year.
Call Coordinator – Part Time (22.5 or 30 hours per week) £24600(FTE) Hours and days negotiable however Friday all day is essential We are recruiting on behalf of our key client based in Dewsbury who are looking for a Call Coordinator to join their dedicated team on a permanent basis. This role is crucial in providing first-class support and guidance to individuals seeking information and assistance. The ideal candidate will be the first point of contact, ensuring that all inquiries are handled with the utmost professionalism and care. Some of the key duties with the role include: Manage a diverse range of calls, emails, and requests, adhering to organisational procedures and maintaining high standards.Inform callers about the full range of local services offered, providing low-level advocacy support and guiding them to relevant resources.Process referrals into services according to organisational procedures and specified timelines.Establish and maintain strong working relationships with various internal and external contacts.Engage in team meetings, supervision, and training as required.Support projects and services by undertaking short-term or one-off tasks, including research. Ideally my client is looking for individuals who have handled high volumes of calls preferably within a support organisation. Th…
Call Coordinator employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Coordinator
✨Tip Number 1
Familiarise yourself with the local services and resources relevant to the role. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to providing excellent support during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling calls and emails. Role-playing scenarios with a friend can help you become more comfortable and effective in managing diverse inquiries, which is crucial for this position.
✨Tip Number 3
Highlight any previous experience in call handling or customer support during your discussions. Be ready to share specific examples of how you've successfully managed high volumes of calls and provided assistance to clients.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. Since the role involves engaging in team meetings and supporting projects, expressing your willingness to work closely with others can set you apart from other candidates.
We think you need these skills to ace Call Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Call Coordinator position. Tailor your application to highlight relevant experience in managing calls and providing support.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in handling high volumes of calls, customer service, and any relevant advocacy work. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide first-class support.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Mention specific examples from your past experiences that align with the duties listed in the job description, such as managing inquiries or processing referrals.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Click To Hired
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Call Coordinator. Familiarise yourself with managing calls, emails, and requests, as well as the importance of providing first-class support. This will help you demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As the first point of contact, effective communication is crucial. Prepare examples of how you've handled inquiries professionally in the past. Highlight your ability to inform and guide callers, as this will be a key aspect of the job.
✨Demonstrate Team Spirit
The role involves engaging in team meetings and supporting projects. Be ready to discuss your experience working collaboratively and how you contribute to a positive team environment. This shows that you can build strong relationships with colleagues and external contacts.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle high volumes of calls. Think of specific scenarios where you successfully managed challenging situations or provided low-level advocacy support, as these will illustrate your capability in the role.
