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- Tasks: Help people by providing advice and support on various issues.
- Company: Join a community-focused organisation dedicated to supporting civil servants in need.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Fixed-term contract until May 2026 with opportunities for growth.
The predicted salary is between 25000 - 35000 £ per year.
Location: Cheam, Surrey (hybrid – at least 3 days in the office per week during probation, reducing to at least 2 days post probation)
Contract type: Fixed Term Contract until 31.05.26
Hours: Full time (35 hours per week)
Salary: £31,228 per annum
The vision of our client is a lifelong community: people offering effective support for each other when life takes a turn for the worse. Their mission is to support all civil servants, past and present, throughout their lives, with whatever problems they may have. They listen without judgement and offer practical, financial and emotional support.
Their Help, Advice and Services Directorate offers financial assistance, money advice and guidance and wellbeing support and advice. As an Advice and Support Officer you will be responsible for:
- Providing advice and information about their Services
- Screening applications for urgency, checking eligibility, handling enquiries and phone calls
- Exploring the applicants’ circumstances to understand their needs and how they can help
- Collaborating with the Help, Advice and Services team members and other teams within their organisation
They are looking for an excellent communicator in writing, on the phone and digitally. You will be confident in handling difficult situations.
Advice and Support Officer employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice and Support Officer
✨Tip Number 1
Familiarise yourself with the services offered by the organisation. Understanding their mission and the specific support they provide will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees if possible. They can provide valuable insights into the company culture and the expectations for the Advice and Support Officer role, which can give you an edge in your discussions.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've provided support or advice. Think of examples that showcase your communication skills and ability to handle sensitive situations, as these are crucial for this position.
✨Tip Number 4
Stay updated on current issues affecting civil servants and the general public. Being knowledgeable about relevant topics will not only help you in interviews but also show your commitment to the role and the community you'll be serving.
We think you need these skills to ace Advice and Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Advice and Support Officer position. Tailor your application to highlight how your skills and experiences align with their mission of providing support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your understanding of the role. Mention specific examples from your past experiences that demonstrate your ability to provide advice and support effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles or volunteer work where you provided advice or support. Use bullet points to clearly outline your achievements and the impact you made in those positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Click To Hired
✨Understand the Organisation's Mission
Before your interview, take some time to research the organisation's vision and mission. Understanding their commitment to supporting civil servants will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As an Advice and Support Officer, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, whether through writing, phone calls, or digital platforms. Be ready to discuss how you handle difficult conversations with empathy and clarity.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations. Think of scenarios where you've had to screen applications or provide support, and be ready to explain your thought process and the outcomes.
✨Demonstrate Team Collaboration
Collaboration is essential in this role. Be prepared to discuss your experience working in teams and how you contribute to a positive team environment. Highlight any instances where you've worked with other departments to achieve common goals.
