2nd Line Service Desk Support Engineer

About the role: As a result of rapid growth plans a fantastic opportunity has arisen for a 2nd Line Service Desk Support Engineer to join our team of dedicated technical experts, reporting to the Service Desk Manager. This is the ideal role if you are looking to join a successful and growing organisation that can offer you long term career development within a well-established and growing technical team. This is a full time, permanent role, offering an immediate start for a Service Desk Support Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills. The successful candidate will be required to complete a satisfactory DBS check. You will be responsible for: Responding to and resolving technical queries from end users and VIPs via an ITSM toolMDM administrationDevice troubleshootingEnsuring Customer documentation is kept up to dateWorking with the team to identify and implement changes to Customer environmentsProviding the highest level of Customer serviceEquipment request handling, device configuration and asset managementIncoming call handlingManagement of Customer Endpoint protection