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- Tasks: Provide on-site IT support and technical advice to customers.
- Company: Join a dynamic team in Alexandria, Dunbartonshire, focused on customer satisfaction.
- Benefits: Enjoy flexible working hours and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values your input and fosters learning.
- Qualifications: IT background with customer support experience; familiarity with desktop and server technologies.
- Other info: Participation in an on-call rota for out-of-hours support is required.
The predicted salary is between 36000 - 60000 £ per year.
Our client based in Alexandria, Dunbartonshire, requires a permanent EUS Engineer to provide face-to-face on-site IT support to customers. You will also have experience with datacentre or server rooms including network and server support.
This role is to provide face to face first line and second line support which will include technical advice (both proactive and reactive) to customers on queries and requests related to all aspects of application, desktop/mobile and network systems and to ensure that this support meets the established Service Level Agreements and quality standards in line with customer expectations.
In addition to this you will provide hardware support, including configuration and replacement of devices. There will be a requirement to take part in an on-call rota providing out of hours support when required by the customer/s.
- Appropriate IT background and experience
- Appropriate customer facing / user support experience
- Demonstrate a good understanding of a Desktop environment, PC technologies, desktop / server hardware and software architectures
- Experience working with ticketing systems such as ServiceNow
- Proficient with operating systems, Microsoft applications, Web browsers on PCs/laptops/mobile devices, including but not limited to:
- Windows 7 – 10 and 11
- M365 Admin (particularly SharePoint / Teams / Exchange/ Intune/ AAD)
- Office 365 / Office 2016 / Office 2013
- Basic working knowledge of server infrastructure, cabling and networking
- Ability to identify and distinguish between hardware, software, network, and server problems
Any experience/exposure with the below would be a bonus:
- Basic Datacentre/ Server room - related to power, cooling, cabling, fibre routes ingress and egress.
- Networks: Hardware, Network Software, Core-Distribution-Edge switch physical and logical topology, VLAN management and configuration, wi-fi, Firewall and Firewall rules administration, monitoring & alerting.
- Hyper-V and VMs - build, configuration and recovery; multiple Windows Operating systems versions; storage array administration and configuration, NAS and files shares; desktops, laptops, printer configuration and administration.
- Layered and third-party products, Active Directory & Group policies, Office 365, Cynet, NIMSoft
- Backups and data replication, Arcserve UDP configuration and administration.
Technical Support Engineer (Engineer Support) employer: Click Recruitment
Contact Detail:
Click Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (Engineer Support)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows operating systems and Microsoft 365 applications. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical proficiency.
✨Tip Number 2
Prepare to showcase your customer service skills, as this role involves face-to-face support. Think of examples where you've successfully resolved customer issues or provided exceptional service, and be ready to share these stories.
✨Tip Number 3
Research common IT support scenarios and solutions related to desktop and server environments. Being able to articulate how you would approach troubleshooting various issues can set you apart from other candidates.
✨Tip Number 4
If you have experience with ticketing systems like ServiceNow, be prepared to discuss how you've used them in previous roles. Highlighting your familiarity with these systems can show that you're ready to hit the ground running.
We think you need these skills to ace Technical Support Engineer (Engineer Support)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in desktop and server environments. Include specific examples of your work with ticketing systems like ServiceNow and any customer-facing roles you've had.
Craft a Strong Cover Letter: In your cover letter, emphasise your technical skills and experience with the required operating systems and applications. Mention your ability to provide both first and second line support, and how you meet the company's service level agreements.
Showcase Relevant Skills: Clearly outline your understanding of network systems, hardware configuration, and troubleshooting techniques. If you have experience with datacentre operations or specific technologies mentioned in the job description, be sure to include that.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Engineer role.
How to prepare for a job interview at Click Recruitment
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of desktop environments, server hardware, and network systems. Be prepared to discuss your experience with Windows operating systems and Microsoft applications, as well as any exposure to datacentre operations.
✨Showcase Your Customer Service Skills
Since this role involves face-to-face support, it's crucial to demonstrate your customer-facing experience. Prepare examples of how you've successfully resolved customer issues in the past and how you maintain a positive attitude under pressure.
✨Familiarise Yourself with Ticketing Systems
Understanding ticketing systems like ServiceNow is essential for this position. Be ready to explain how you've used such systems in previous roles to manage and track support requests efficiently.
✨Prepare for On-Call Scenarios
As part of the role, you'll need to participate in an on-call rota. Think about how you would handle out-of-hours support requests and be ready to discuss your approach to problem-solving in high-pressure situations.
