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- Tasks: Lead cross-functional teams to ensure successful software implementation and customer satisfaction.
- Company: Join a dynamic company focused on transforming customer experiences through innovative software solutions.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team culture.
- Why this job: Be part of a pivotal role that drives customer success and operational excellence in a fast-paced environment.
- Qualifications: Experience in SaaS or software delivery, with strong leadership and organisational skills required.
- Other info: This is a key leadership position that significantly impacts customer growth and transformation.
The predicted salary is between 48000 - 72000 £ per year.
We’re looking for a delivery focused manager who is passionate about project success, customer outcomes, and operational consistency. You should be confident in leading multi-disciplinary teams, with a strong grasp of system implementation and cross-functional collaboration bringing structure, clarity, and energy to the role, while supporting both customers and colleagues through transformation. You will ideally have experience in SaaS or software delivery, and will be skilled at driving performance, coaching teams, and balancing short-term delivery with long-term improvement. You’ll be naturally organised, people-oriented, and confident making decisions in a fast-paced, customer-critical environment — with a passion for ensuring new customers feel supported and successful from day one.
This role involves:
- Leading a cross-functional team of project leaders, implementation consultants, data analysts.
- Coordinating project delivery from sales handover through to go-live, and handover to Customer Success.
- Maintaining delivery quality while balancing resource, timelines, and customer expectations.
- Supporting delivery scalability, ensuring consistent use of frameworks, feedback, and product growth.
- Driving team performance, providing line management, coaching, and day-to-day oversight.
- Identifying risks early and ensuring appropriate mitigation steps are taken.
- Championing the customer experience, with a focus on clarity, responsiveness, and successful outcomes.
This is a key leadership position that plays a pivotal role in helping customers modernise and grow through a successful ERP implementation.
Software Implementation Manager employer: Click Recruitment
Contact Detail:
Click Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Implementation Manager
✨Tip Number 1
Familiarise yourself with our software and the specific implementation processes we use. Understanding our tools and methodologies will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide valuable insights into our company culture and expectations, which can be a great advantage during your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led cross-functional teams in the past. Highlighting your experience in managing diverse groups will showcase your leadership skills and ability to drive project success.
✨Tip Number 4
Stay updated on industry trends related to SaaS and ERP implementations. Being knowledgeable about the latest developments will not only impress us but also show that you're committed to continuous improvement and customer success.
We think you need these skills to ace Software Implementation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software delivery and project management. Emphasise your leadership skills and any specific achievements in SaaS or similar environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and operational consistency. Use specific examples to demonstrate how you've led teams through successful implementations and improved performance.
Showcase Your Skills: Clearly outline your skills in cross-functional collaboration, risk management, and team coaching. Mention any frameworks or methodologies you are familiar with that align with the company's approach to project delivery.
Highlight Customer-Centric Achievements: Provide examples of how you've championed the customer experience in previous roles. Discuss how you ensured customers felt supported during transitions and how you balanced their expectations with project timelines.
How to prepare for a job interview at Click Recruitment
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in managing software implementation projects. Highlight specific examples where you successfully led cross-functional teams and delivered projects on time, while maintaining quality and customer satisfaction.
✨Demonstrate Customer-Centric Thinking
Emphasise your passion for customer outcomes during the interview. Share instances where you went above and beyond to ensure customers felt supported throughout the implementation process, and how you addressed their concerns effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in a fast-paced environment. Prepare to discuss how you would handle potential risks or challenges during a project, and the steps you would take to mitigate them.
✨Highlight Your Coaching and Leadership Style
Since this role involves driving team performance, be ready to talk about your approach to coaching and mentoring team members. Provide examples of how you've fostered a collaborative environment and supported your team’s professional growth.
