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- Tasks: Manage IT services and lead agile teams as a Scrum Master.
- Company: Established tech company in Sheffield with a hybrid work model.
- Benefits: Full-time role with competitive salary and flexible working arrangements.
- Why this job: Join a dynamic team and drive innovation in IT service management.
- Qualifications: Experience in IT Service Management and agile methodologies required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Our well established client has an excellent permanent Service Manager/Scrum Master position based in Sheffield. This is a hybrid opportunity with the need to be on-site 2 days per week. This role will be one of two Service Managers responsible for certain work packages and will be a 50/50 split between Service Management & Scrum Mastery.
Core skills and experience:
- Solid background in traditional IT Service Management (ITSM)
- Service Delivery
- Oversee daily operation of IT services.
- Manage incidents, problems, changes, and service performance.
- Maintain service reporting.
- Coordinate with technical teams, vendors, and stakeholders.
- Ensure compliance with ITIL processes and governance.
- Change Management
- Act as the SCRUM Master.
- Remove blockers & issues for the development team.
- Coach teams in agile principles.
- Support the Head of Applications with backlog refinement for future sprints.
- Promote continuous improvement and team self‑organisation.
For more information please contact nicole.chapman@clickrecruiting.co.uk
Service Manager/Scrum Master in Sheffield employer: Click Recruitment
Contact Detail:
Click Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager/Scrum Master in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT Service Management and Scrum communities. Attend meetups or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by brushing up on your agile principles and ITIL processes. We recommend doing mock interviews with friends or using online platforms. The more comfortable you are discussing your experience in service delivery and change management, the better!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to share specific examples of how you’ve removed blockers for teams or improved service performance. We love hearing about real-life scenarios where you’ve made a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and gives you a direct line to the hiring team. Plus, we’re always on the lookout for passionate candidates who can bring their unique skills to the table. Let’s get you that job!
We think you need these skills to ace Service Manager/Scrum Master in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Management and Scrum Mastery. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. We love seeing passion and personality, so let us know what excites you about this opportunity.
Showcase Your Agile Experience: Since this role involves coaching teams in agile principles, make sure to highlight any relevant experience you have. We’re looking for examples of how you’ve removed blockers and promoted continuous improvement in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Click Recruitment
✨Know Your ITSM Inside Out
Make sure you brush up on your IT Service Management knowledge. Be ready to discuss how you've managed incidents, problems, and changes in previous roles. Highlight specific examples where you’ve improved service delivery or maintained compliance with ITIL processes.
✨Showcase Your Scrum Master Skills
Prepare to talk about your experience as a Scrum Master. Think of instances where you successfully removed blockers for your team or coached them in agile principles. It’s all about demonstrating your ability to promote continuous improvement and self-organisation within teams.
✨Familiarise Yourself with the Company
Research the company and its culture. Understand their approach to service management and agile practices. This will help you tailor your answers and show that you’re genuinely interested in how you can contribute to their success.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their current projects, team dynamics, or how they measure success in the Service Manager/Scrum Master role. It shows you’re engaged and thinking ahead about how you fit into their plans.
