At a Glance
- Tasks: Lead project delivery, ensuring quality and customer satisfaction across multiple projects.
- Company: Dynamic professional services organisation focused on innovation and excellence.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Other info: Client-facing role with hands-on involvement in project delivery.
- Why this job: Make a real impact by driving successful project delivery and improving operational efficiency.
- Qualifications: 7+ years in IT project delivery and strong consultancy experience required.
The predicted salary is between 70000 - 85000 £ per year.
Reporting to the COO, the Head of Delivery will lead the delivery function within a professional services organisation, with overall responsibility for successful, profitable project delivery, customer satisfaction, quality management, and continuous improvement.
The role involves leading a team of senior consultants, overseeing project resourcing, revenue and margin performance, customer escalations, and delivery governance across a portfolio of projects.
You will drive the implementation of delivery methodologies, systems, and processes to improve consistency, quality, resource forecasting, and operational efficiency.
Working closely with Sales and Delivery teams, you will support project estimation, customer engagement, and the successful transition of opportunities into delivery.
The role also includes ownership of delivery standards, ISO processes, project documentation, PSA/project management tools, and the development of new consulting and delivery services.
A proportion of the role will remain client-facing and billable, requiring hands‑on involvement in project delivery.
Key
Requirements: Previous consultancy experience is essential, ideally gained within a Big 4 consultancy, systems integrator, or professional services environment.
Proven pre‑sales experience within a testing, QA, consultancy, or professional services environment, including solution shaping, project estimation, resource planning, and supporting business development activities. 7+ years' experience leading IT project delivery within consulting, systems integration, or professional services organisations. 5+ years managing consulting or delivery teams.
Strong experience delivering projects and managing a portfolio of engagements, with a background focused on QA/testing delivery within larger transformation programmes.
Deep understanding of project lifecycles, testing methodologies, delivery best practices, and risk management.
Experience developing and delivering Test Process Improvement services and initiatives.
Proven track record delivering profitable, complex projects, ideally involving Oracle Fusion, SAP, Microsoft Dynamics, JD Edwards, or other enterprise platforms.
Demonstrable experience with P
