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- Tasks: Provide hardware support and maintenance in a fast-paced data centre environment.
- Company: Join a dynamic team in a leading tech company based in South London.
- Benefits: Competitive salary, shift allowances, overtime opportunities, and training programmes.
- Other info: 24/7 support team with flexible shifts and excellent career growth potential.
- Why this job: Be part of a crucial team ensuring top-notch customer satisfaction and technical excellence.
- Qualifications: Experience with HPE & Dell servers and strong problem-solving skills required.
The predicted salary is between 34000 - 40000 £ per year.
We are recruiting a Hardware Break Fix Data Centre Engineer to join a busy DCE team. The role will primarily involve providing server hardware support across a multi-vendor environment, mainly HPE & Dell servers.
You will also be involved in Data Centre facility activities such as but not limited to IMAC/D (Install, Move And Change, decommissioning) work, escorting external resources, requesting access, goods in/out.
Responsibilities- Hardware installations, maintenance, and repairs on customer equipment.
- Build strong customer relationships and manage complex customer problems.
- Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
- Handle customer-relations problems promptly and appropriately.
- Ensure all calls are resolved within the agreed SLA, escalating when required and updating customers until the call is resolved and closed.
- Communicate at all levels both written and verbal.
- Display calmness and the ability to solve problems under pressure.
- Good level of hardware Break Fix experience.
- Good knowledge of HPE Proliant & Dell Servers.
- Experience of other DC environment tasks such as patch cabling.
- Good knowledge of Service Now (SNOW).
- Sound knowledge of ESD working practice.
- Sound knowledge of general Health & Safety.
The team provides support cover 24/7 365 based on 12hr shifts – shift allowance, plus plenty of opportunity for overtime work. We are looking for all levels of engineer from 2-10+ years DC Engineering experience. Client vendor based training programmes are available to upskill in any gaps as long as you have core DC support experience.
Interviews ASAP – Start ASAP!
Data Center Engineer in England employer: Click Recruitment
Contact Detail:
Click Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Center Engineer in England
✨Tip Number 1
Network like a pro! Reach out to current Data Center Engineers on LinkedIn or at industry events. We can learn a lot from their experiences and maybe even get a foot in the door through referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with HPE and Dell servers, make sure to highlight that in conversations. We want to demonstrate our expertise and how we can solve problems under pressure.
✨Tip Number 3
Prepare for those interviews! Research common questions for Data Center Engineer roles and practice your responses. We need to be ready to showcase our technical knowledge and customer service skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are eager to join our team and grow with us.
We think you need these skills to ace Data Center Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with HPE and Dell servers, as well as any relevant Data Centre tasks. We want to see how your skills match the job description, so don’t be shy about showcasing your hardware Break Fix experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our DCE team. Mention your problem-solving skills and how you’ve maintained customer satisfaction in past roles. We love seeing genuine enthusiasm!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to highlight your written and verbal communication skills. We need someone who can handle complex customer problems calmly and effectively, so give us examples of how you've done this before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Click Recruitment
✨Know Your Hardware
Make sure you brush up on your knowledge of HPE Proliant and Dell servers. Be ready to discuss your hands-on experience with these systems, as well as any troubleshooting you've done in the past. This will show that you're not just familiar with the hardware but can also handle real-world issues.
✨Customer Relationship Skills
Since building strong customer relationships is key, think of examples where you've successfully managed complex customer problems. Prepare to share how you clarified customer needs and ensured their satisfaction, as this will demonstrate your ability to handle customer relations effectively.
✨Stay Calm Under Pressure
The role requires problem-solving under pressure, so be prepared to discuss situations where you've had to keep your cool. Think of specific instances where you resolved issues quickly and efficiently, and how you communicated with customers during those times.
✨Familiarise Yourself with Service Now
Since a good knowledge of Service Now (SNOW) is mentioned, make sure you understand its functionalities. If you have experience using it, be ready to talk about how you've used it to manage service requests or incidents, as this will highlight your readiness for the role.