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For Companies At a Glance
- Tasks: Install and support Mitel phone systems while leading exciting projects.
- Company: Global leader in cloud telephony for the hospitality sector.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Why this job: Join a team enhancing guest experiences in top hotels worldwide.
- Qualifications: Strong Mitel experience and excellent communication skills required.
- Other info: Opportunity for national and international travel with career growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Preferably located within 1 hour of London
About Us
We are representing a Global leader in cloud telephony for the hospitality sector, supporting over 3,000 hotels globally including major brands like Hilton, Marriott, Hyatt, and Accor. Their technology helps enhance guest experiences while simplifying operations.
The Role
They are looking for a Unified Communications Engineer with strong Mitel experience to join their growing technical team. You’ll be responsible for installation, configuration, and support of Mitel systems and their own hosted voice solutions. The role includes remote and on‑site work across a wide range of customer projects mainly around London with some national & international travel.
What You’ll Do
- Install and support Mitel phone systems (MiVoice Business, MiCollab, MiCC)
- Configure their hosted UC platform and related voice/data systems
- Conduct on‑site surveys and pre‑install planning mainly around WLAN
- Provide project leadership on key deployments
- Troubleshoot and resolve technical issues, both remotely and in the field
- Support internal training and documentation as needed
- Work closely with clients and internal teams to ensure smooth delivery
- Handle escalated technical queries through to resolution
- Hands‑on Mitel experience with relevant certifications
- Good understanding of IP networking, SIP, and diagnostic tools (e.g. Wireshark)
- Confident in SIP tracing, debugging, and root cause analysis
- Excellent communication and documentation skills
- Commercial awareness and a customer‑first mindset
- Familiarity with hosted UC platforms ideally BroadWorks, enterprise networking such as Cisco or HP and Wi‑Fi such as Aruba or Ruckus.
- Experience with tools like Ekahau for Wi‑Fi surveys
- Salesforce knowledge is a plus
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Unified Communications Field Engineer employer: Click IT Consulting, Ltd.
Contact Detail:
Click IT Consulting, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unified Communications Field Engineer
✨Tip Number 1
Network like a pro! Attend industry events or meetups related to unified communications. You never know who you might bump into – it could be your future boss or a key contact that can help you land that dream job.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with Mitel systems, make sure to highlight that in conversations. Bring up specific projects you've worked on and how you tackled challenges – it’ll make you stand out.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email or call can show your enthusiasm and keep you on the radar of hiring managers.
✨Tip Number 4
Prepare for the technical interview! Brush up on your SIP tracing and troubleshooting skills. Be ready to discuss real-life scenarios where you resolved issues – it’ll demonstrate your expertise and problem-solving abilities.
We think you need these skills to ace Unified Communications Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Mitel experience and any relevant certifications. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Unified Communications Field Engineer role. Share specific examples of your past projects and how they relate to our needs.
Show Off Your Communication Skills: Since this role involves working closely with clients and internal teams, make sure your application reflects your excellent communication skills. Clear and concise writing will go a long way in making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Click IT Consulting, Ltd.
✨Know Your Mitel Inside Out
Make sure you brush up on your Mitel systems knowledge, especially MiVoice Business and MiCollab. Be ready to discuss your hands-on experience and any relevant certifications you hold, as this will show your expertise and confidence in the technology.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you used diagnostic tools like Wireshark or conducted SIP tracing. This will demonstrate your problem-solving abilities and technical know-how.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would handle escalated technical queries, so being articulate will help you stand out.
✨Understand the Customer's Perspective
Familiarise yourself with the hospitality sector and how cloud telephony enhances guest experiences. Showing that you have a customer-first mindset will resonate well with the interviewers and highlight your commercial awareness.
